Restaurant Supervisor
About the role
Located in Johnson City, Texas, Carter Creek Winery Resort & Spa offers authentic Texan hospitality. In addition to a premiere winery inspired by a founding family of Texas Wine Country, the Carter Creek Winery Resort & Spa features a Restaurant/Brewery along with banquets and other special events to create a blend of dining experiences. Carter Creek Winery Resort & Spa is operated by the Carter Hospitality Group with 25 years of experience in the hospitality field.
Assist and directs Restaurant, Bar and Room Service operations and activities to ensure a positive experience to all guests.
Responsibilities
- Coordinate, supervise, and direct all property food and beverage operations, while assisting in maintaining a profitable Food & Beverage department and high quality products and service levels.
- Assist in marketing ideas to promote business, reducing employee turnover, and meeting productivity levels while keeping quality consistently high.
- Supervise staff, assist management, and coordinate all service personnel to maximize departmental productivity, while maintaining standards and exceeding customer expectations.
- Be present on the floor to ensure all Food and Beverage is served as per Hotel Standards.
- Be present in all outlets and attend to all guest requests to ensure guest satisfaction.
- Assist with implementing new menus and training team members on menu knowledge and SOP's.
- Assist with training, supervising, and guiding Food and Beverage team members.
- Ensure that the facility remains in compliance with safety regulations and health codes.
- Assist in responding to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.
- Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.
- Assist with periodic meetings with F&B team to review past and future performance of service, quality, and general information concerning guest and employee relations.
- Supervise and handle all F&B needs for any events or functions and participate in BEO meetings.
- Assist with planning and executing all events.
- Coordinates with the event host on all aspects of the banquet function.
- Perform planning and organization functions for the banquet department like maintaining the banquet logbook, maintaining and updating function sheets and BEOs.
- Assist in conducting pre-shift and pre-function meetings.
- Maintain relationships with vendors including, but not limited to, rental companies, entertainment suppliers, and transportation companies.
- Maintain timely and effective paper flow and communication within the sales and catering area, as well as with other departments.
- Support Sales Team as requested.
- Coordinate Sales Department and other in-house events.
- Maintain constant contact with the banquet chef, to ensure conclusion between food production and food service.
- Responsible for accepting and accurately recording payments for events and deposits.
- Set up, execution, and break down of resort events: i.e. movie nights, live music, pool parties, etc.
- Assist with amenities and welcome note cards.
- Special projects or other duties as assigned.
Requirements
Two years of related experience or equivalent.
Current knowledge of regional and national trends in food and beverage.
Demonstrated proficiency in supervising and motivating subordinates.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Company parties
- Employee assistance program
- Employee discounts
- Flexible spending account
- Health insurance
- Life insurance
- Opportunity for advancement
- Paid time off
- Referral program
- Training & development
- Tuition reimbursement
- Vision insurance
Schedule
Able to work varied schedule that includes: mornings, mid-day, evenings, weekends, and holidays.