Restaurant Supervisor

Sage Hospitality Group · Philadelphia, PA · 5 days ago

ManagementFull-time

About the Role

Assist the Restaurant Manager in all phases of restaurant operations. Responsible for complete restaurant operation in the absence of the manager. At Urban Farmer Philadelphia, we celebrate the spirit of the city through locally sourced ingredients, sustainable practices, and a warm, modern-rustic design. Our menu highlights simple preparations and strong partnerships with local farms, ranches, and fisheries. Behind the bar, you’ll find Pennsylvania craft beers, cocktails made with local spirits, and a vibrant wine program featuring regional vineyards. Nine floors above the city, Assembly Rooftop Lounge offers one of Philadelphia’s most exciting views, pairing panoramic scenery with sparkling cocktails and a lively atmosphere.

Our associates bring these experiences to life by anticipating guest needs, creating memorable moments, and supporting one another to deliver exceptional hospitality. If you have a passion for great service, a “make it happen” mindset, and enjoy creating experiences people remember, this may be the perfect place for you.

Responsibilities

Monitor servers, runners, and other restaurant associates to ensure adherence to all service standards and SOPs, including inspecting staff for correct, clean, and complete uniform, polished shoes, name tag, and general appearance.
Supervise service of guests, being watchful of signals from guests in need of service.
Assist manager in establishing and monitoring side-work duty completion.
Maintain bank to SOP, keep it balanced and secure at all times.
Read daily communication sheets from the previous shift and prepare one for the following shift. Check for personnel call-offs and floor plan coverage.
Check restaurant for cleanliness and set up, including service stands, aisle areas, and tables.
Communicate daily with the restaurant manager regarding special events, house counts, etc.
Assist restaurant managers in conducting menu classes and taste panels.

Requirements

High school education or equivalent.
One to two full years of experience in a related position with this company or other organization(s).
Advanced knowledge of the principles and practices within the food profession, including management of people, complex problems, and food and beverage operations.
Excellent oral communication skills for interacting with guests and associates, issuing instructions, and communicating policies.
Strong comprehension for assisting with guest and associate matters and interpreting instructions from superiors.
Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, and schedules.

Physical Demands

Ability to lift, push, pull, and carry tables, chairs, trays, plates, and chafing dishes on a daily basis (20–40 lbs).
Bending to pick up dropped items, assist in serving food, or retrieving supplies.
Mobility: 95% of shift covering all areas of the outlets for supervision.
Continuous standing to assist at the hostess station, with minimal stationary standing.
Climbing stairs varies by location.

Work Environment