Restaurant Supervisor

Come join our winning hospitality team at The Westin Cleveland, a stunning 484-room hotel located in the heart of downtown Cleveland. We are around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center, Cleveland Convention Center, and major sports venues like Huntington Bank Field and Rocket Mortgage Field House Arena. Our property features refined spaces highlighting dynamic works from local artists, adding a touch of class and sophistication to our hotel lobby. We are looking for individuals passionate about outstanding service and creating memorable guest experiences.

At HEI, we are dedicated to building a diverse and inclusive workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to apply. You may be the perfect candidate for this or other roles within our organization. We value U.S. military experience and invite all qualified military candidates to apply.

About the role

Assist the Managers and Masa & Agave associates in the planning and management of the Restaurant, In Room Dining, retail marketplace, and contracted private events. Achieve customer satisfaction, quality service, compliance with corporate policies and procedures, and federal, state, and local regulations. Meet and exceed restaurant financial goals while supporting ordering, staff friendliness, and process efficiency for the benefit of guests and fellow employees.

Responsibilities

• Coach and monitor servers and bus persons to adhere to all service standards and friendliness.
• Supervise service of guests, being watchful and caring of any signals from guests in need of service.
• Ensure guest satisfaction with their food and beverage experience.
• Assist manager to establish and monitor daily side work duty completion.
• Maintain a cash bank to HEI Hotels and Resorts standards.
• Read daily communication sheets from the previous shift and prepare one for the following shift.
• Check floor plan for appropriate coverage.
• Check restaurant for cleanliness and set up.
• Check service stands and aisle areas.
• Check tables for cleanliness and proper set up.
• Abide by all State, Federal, and Corporate liquor requirements pertaining to serving alcoholic beverages.
• Communicate daily with the restaurant manager regarding special events, house counts, etc.
• Assist the restaurant manager in conducting menu classes and taste panels.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Requirements

• Ability to use point of sale systems.
• Ability to lift/carry weight up to 50 pounds with or without reasonable accommodation.
• Ability to push/pull carts of products weighing up to 150 pounds with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as supervisors, coworkers, and the public.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers choices for your physical, mental, and financial wellness:

• Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield.
• Vision insurance programs through EyeMed.
• Vacation, Sick, and Holiday programs.
• Pet insurance through the ASPCA.
• Supplemental, Spousal, and Child Life insurance.
• Short and Long-Term Disability plans.
• 401(k) Savings Plan with matching funds.
• Discounts through 'YouDecide' and Hotel Room Discount programs.

Pay

Salary Range: $23.50 - $25.50 Hourly