Restaurant Supervisor

About the role

The FOH Supervisor is responsible for assisting the bartenders, servers, hosts, and bussers with the day-to-day operations of the Cafe, ensuring guest satisfaction, while contributing to the sales growth and ensuring all standards and legal obligations are followed.

Responsibilities

• Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service
• Greet employees as they begin their shift to promote a positive work environment
• Continuously provides employees with verbal recognition, direction, and support
• Motivate employees daily by having a positive attitude and having an open line of communication
• Communicate with employees to keep them informed of restaurant, regional, and corporate procedures
• Communicate with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen
• Train and empower employees to exercise good judgment to make decisions regarding guest service satisfaction by adhering to company training standards
• Monitor/coach employees on performance, compliance with procedures and workload
• Ensure employees follow safety, sanitation and security procedures
• Listen to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength and opportunity to improve personal/restaurant performance
• Create and modify the weekly work schedule to accommodate employees, volume or other emerging trends
• Present a professional image to employees, guests, clients, owners and investors
• Operate ethically to protect the image of Hard Rock
• Utilize programs designed to help Save the Planet

Requirements

• 2+ years in a Supervisory role with high volume exposure in a casual- themed, full-service restaurant
• Strong knowledge of food handling
• Bartending experience preferred
• Influencing the training and development is a necessary strength, so a background in training is a plus

Qualifications

• Ability to learn and bring "out of the box" ideas to their team
• Genuine enthusiasm and aptitude for serving people
• Excellent verbal and written communication skills
• High level of business acumen and common sense
• Demonstrates strong problem-solving skills through ability to diagnose and implement solutions
• Must possess strong communication and listening skills, excellent speaking, reading and writing
• Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas
• Able to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization
• Multiple language abilities a plus, fluency in English required
• Leading by example and running shifts tied into our core mottos and values
• Help insures that food and beverage specifications, quality and recipe inherence is up to HR standards
• Help maintains proper managing coverage in all aspects of FOH operations

Skills

• Ability to learn and bring "out of the box" ideas to their team
• Genuine enthusiasm and aptitude for serving people
• Excellent verbal and written communication skills
• High level of business acumen and common sense
• Demonstrates strong problem-solving skills through ability to diagnose and implement solutions
• Must possess strong communication and listening skills, excellent speaking, reading and writing
• Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas
• Able to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization
• Multiple language abilities a plus, fluency in English required

Benefits

Hard Rock offers a comprehensive benefits package that allows team members to stay healthy, plan for their future, and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits, please visit our career site: www.gotoworkhappy.com/benefits.

Pay

Compensation and benefits will be determined based on experience and qualifications. Please refer to the job description for details.

Schedule

Hours of work will be determined based on the needs of the department and the individual's qualifications. Please refer to the job description for details.

Equal Opportunity Employer

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.