RESTAURANT SUPERVISOR

Job Description

The FOH Supervisor is responsible for assisting the bartenders, servers, hosts and bussers with the day-to-day operations of the Cafe, ensuring guest satisfaction, while contributing to the sales growth and ensuring all standards and legal obligations are followed.

• Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service
• Greets employees as they begin their shift to promote a positive work environment
• Continuously provides employees with verbal recognition, direction, and support
• Motivate employees daily by having a positive attitude and having an open line of communication
• Communicates with employees to keep them informed or restaurant, regional, and corporate procedures
• Communicates with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen
• Trains and empowers employees to exercise good judgment to make decisions regarding guest service satisfaction by adhering to company training standards
• Makes sure employees follow safety, sanitation and security procedures
• Listens to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength and opportunity to improve personal/restaurant performance
• Creates and modifies the weekly work schedule to accommodate employees, volume or other emerging trends
• Presents a professional image to employees, guests, clients, owners and investors
• Operates ethically to protect the image of Hard Rock
• Utilizes programs designed to help Save the Planet

Benefits

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits