Restaurant Supervisor

Driftwood Hospitality Management · Houston, TX · Yesterday

ManagementInternship

About the role

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

This role oversees all a la carte Food and Beverage operations, including restaurant, room service and lounge, and is responsible for greeting and escorting guests to tables, supervising all staff, and maintaining a courteous and efficient operation to deliver quality product and service to restaurant customers.

Responsibilities

Assist Restaurant Manager/F&B Director in interviewing, selecting, training, supervising, counseling and disciplining restaurant staff for the efficient operation of the outlet.
Maintain outlet scheduling and payroll.
Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count, daily specials, promotions, and menu changes.
Meet and greet guests as they arrive, escort them to their table, and present menus.
Answer telephones in a clear voice, coordinate and document reservations.
Maintain communication with all departments and attend relevant meetings.
Participate in marketing efforts of restaurants, assist in creating menus, survey competition and report food trends.
Monitor product quality and guest satisfaction in restaurant.
Ensure that food quality is consistent, appealing, and prepared to guest specifications.
Interact with guests to obtain feedback on quality of service and food in outlet.
Maintain profitability of outlet to support overall hotel operations.
Control payroll and equipment costs (minimizing loss and misuse).
Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking shelves.
Ensure maintenance of equipment by calling for repairs and training staff on proper use.
Support the entire Food and Beverage operation including supervising other areas if necessary, handling special projects, running promotions, handling public relations and marketing.
Provide clean and safe environment by assigning and assisting with cleaning.
Adhere to all company policies and procedures.
Follow safety and security procedures and rules.
Know department fire prevention and emergency procedures.
Utilize protective equipment.
Report unsafe conditions to manager.
Report accidents, injuries, near-misses, property damage or loss to manager.
Provide for a safe work environment by following all safety and security procedures and rules.

Qualifications

The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Thorough knowledge of Food outlet operations including foods, supervisory aspects, service techniques, and guest interaction.
Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
Hold a current Food Handler Card and TABC license or must be in the process of being certified.
Ability to work under pressure and deal with stressful situations during busy periods.
Knowledge of the appropriate table settings and service ware.
Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.
Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
Ability to remember, recite and promote the variety of menu items.
Ability to operate beverage equipment, e.g., coffee maker.

Physical Demands

Ability to transport at least 50 lbs. through a crowded room on a continuous basis throughout the shift.
Lifting at least 50 lbs.
Constant standing & walking required
Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

Benefits