Restaurant Shift Manager

Hybrid hourly position. When management coverage is not required, the Shift Manager may be scheduled in a front-of-house hourly role, including Host, Server, or Bartender, based on business needs.

Responsibilities

• Leadership & Operations
  • Serve as the Manager on Duty during assigned shifts, ensuring smooth restaurant operations.
  • Lead, coach, and support front-of-house team members while fostering a positive and collaborative work environment.
  • Make real-time operational decisions to maintain service standards and efficiency.
  • Ensure all opening, shift change, and closing procedures are completed accurately and on time.
  • Monitor staffing levels and adjust assignments throughout the shift to meet business demands.
  • Maintain cleanliness, organization, and adherence to company standards throughout the restaurant.
• Guest Experience
  • Deliver exceptional hospitality by ensuring every guest receives outstanding service.
  • Resolve guest concerns professionally and promptly using effective guest recovery techniques.
  • Empower team members to address guest needs while providing support when escalated issues arise.
  • Monitor dining room operations to ensure service quality, food presentation, and overall guest satisfaction.
• Team Leadership
  • Provide guidance, coaching, and support to hourly team members throughout each shift.
  • Address employee questions, concerns, and minor performance issues in a timely and professional manner.
  • Reinforce company policies, service standards, and safety procedures.
  • Communicate staffing or performance concerns to the Restaurant Manager.
• Communication & Coordination
  • Maintain effective communication with the Restaurant Manager regarding shift operations, guest concerns, staffing issues, and operational successes.
  • Coordinate with other departments to ensure seamless execution of events, large parties, and daily operations.
  • Maintain awareness of scheduled events, reservations, and group dining to proactively manage staffing and service expectations.
• Financial & Administrative Responsibilities
  • Perform cash handling duties, including cash drawer counts, deposits, and reconciliation in accordance with company procedures.
  • Ensure proper handling of payments, discounts, comps, and voids.
  • Complete required shift documentation and reports accurately.
• Safety & Compliance
  • Ensure compliance with health department regulations, food safety standards, and company policies.
  • Promote a safe work environment by addressing hazards and following established safety procedures.
  • Verify responsible alcohol service in accordance with state laws and company guidelines.

Requirements

• High school diploma or GED equivalent.
• 1–3 years of restaurant or hospitality experience.
• Minimum of 6 months of leadership, supervisory, or shift lead experience.
• Strong customer service and interpersonal skills.
• Excellent communication and conflict resolution abilities.
• Ability to remain calm and make sound decisions in a fast-paced environment.
• Basic math and cash handling skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience in full-service restaurant operations.
• Previous experience supervising front-of-house staff.
• Experience handling guest recovery situations.
• Familiarity with point-of-sale system Toast.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 50 pounds.
• Frequent bending, reaching, and carrying trays or supplies.
• Ability to work in a fast-paced environment while maintaining attention to detail.

Pay

Starting at $20.00 per hour

Schedule

Open availability, including evenings, weekends, and holidays, is required.