Restaurant & Outlets Manager

About the role

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Responsibilities

• Provide leadership and support for all outlets working directly with Managers and Supervisors.
• Assists with the activities of the F&B Department to maintain and improve productivity, food quality, service, creativity and merchandising to increase volume, sales, and profit.
• Enforces policies with management and schedules for the operation of all restaurants and bars to achieve a productive and profitable result.
• Achieve predetermined profit and productivity objectives and desired standards in food, service, sanitation, creativity, and merchandising and promotion ideas.
• Coverage of testing and experimental projects to upgrade products and procedures.
• Reviews and evaluates daily the guest satisfaction and experience.
• Review prices, sources of supply, food and beverage sales trends and inventories.
• Maintains and controls food, beverage labor and other related costs.
• Establish purchasing and receiving procedures in conjunction with the Purchasing Department.
• Responsible for upholding of food & beverage concepts.
• Additional duties include but are not limited to:
• Assist in development of yearly budget.
• Develop monthly and weekly forecast.
• Monitor payroll of department.
• Lead daily staff stand up meetings.
• Attend the bi-weekly management meeting.
• Develop and revise SOPs for the department, as needed.
• Ensure all training and certifications are up to date.

Requirements

• Must possess 3+ years management experience in the food and beverage division of hotel and/or resort.
• Must possess 3+ years of experience hiring and developing talent.
• Excellent communication skills with fluency in English required.
• Previous union experience a plus.
• Must possess a High School Diploma or equivalent, some college preferred.
• Must be proficient in POS systems, Inventory Management Systems and Microsoft Office.

Skills

• Strong organizational management and analytical skills.
• Innovative thinker that will challenge business processes and concepts to drive results.
• Clear, concise written and verbal communication skills.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Effective in handling problems in the workplace including anticipating, preventing, identifying and solving problems as necessary.
• Effective at listening to understand and clarify the issues raised by co-workers and guests.
• Maintain composure and objectivity while under pressure.

Working Conditions

• Must be able to work in a fast paced, deadline driven environment.
• Must be able to stand/walk for prolonged periods of time.
• Must be able to lift, up to 40 pounds.
• Must be able to work in different types of weather sometimes extreme, including high temperatures and humidity.
• Flexible schedule: days and times may vary based on need including weekends and/or holidays.