Restaurant Manager

About the role

Our managers have the highest state of ownership in their jobs and welcome the challenges they face. It is the Manager’s mission to work effectively with location General Managers to manage P&Ls, ensuring alignment with location and company strategic objectives set by Senior Management. By focusing on producing results, managers strategize, execute resources, and rally the workforce to meet demands. As a leader, the Manager exemplifies and inspires staff to continuously learn, seek improvement, and take charge of their careers.

Responsibilities

• Ensure proper guest service through constant evaluation of restaurant service performance.
• Investigate and resolve customer complaints regarding food quality, service, and accommodations.
• Complete hands-on training and maintain knowledge of each position within the restaurant.
• Monitor wait times in the serving line.
• Ensure excellent quality and presentation of all food served to guests.
• Train employees in food preparation procedures and company standards, monitoring food preparation methods, portion sizes, garnishing, and presentation.
• Schedule, receive, and verify food and beverage deliveries for proper quality and quantity.
• Ensure product safety by training employees on food preparation, sanitation, and safety procedures.
• Monitor compliance with health and fire regulations regarding food preparation, serving, and building maintenance.
• Inspect supplies, equipment, work areas, and property to ensure efficient service and conformance to standards.
• Understand and enforce safety and security practices to protect employees and patrons.
• Work with other managers to meet financial and operational targets while maintaining high operating standards.
• Handle personnel actions such as hiring, training, disciplining, and terminating staff in accordance with company policies and applicable laws.
• Teach and train staff about the core values and culture of Goode Company.
• Effectively manage schedules to ensure the restaurant is staffed according to company policy.
• Monitor food standards, systems, cleanliness, organization, employee engagement, and guest experience.
• Oversee employee appearance and uniform compliance throughout shifts.
• Communicate effectively with managers and staff members.
• Build employee morale and rapport through leadership, teamwork, and hands-on management (training, coaching, motivating, and follow-up).
• Conduct shift meetings as necessary.
• Demonstrate a sense of ownership and make decisions as if the restaurant were your own.
• Handle complaints of harassment or sexual harassment in a timely and efficient manner.
• Be resourceful in handling assignments and solving problems.

Requirements

• 2 or more years of previous Restaurant Management Experience (required).
• Knowledge of all Kitchen (expo, mesquite, prep, line quality identifiers, and standards) and Dining Room systems and operations (To Go, Host, Bar, and service standards); must demonstrate the ability to run effective shifts in all aspects of the restaurant.
• Strong financial acumen and P&L accountability experience (required).
• Spanish speaking (a plus, not required).
• Excellent communication skills, both verbal and written.
• Excellent computer skills and Microsoft Office experience.
• Food Handler/Manager, Allergen, and TABC Certified.

Benefits

• Weekly payroll.
• Meal discounts and more.
• Health Insurance – Comprehensive medical coverage for you and your family.
• Health Savings Account (HSA) – Tax-advantaged savings account for medical expenses, with employer contributions available.
• 401(k) Matching – Employer-matched retirement savings to help you build financial security.
• Vision Insurance – Coverage for eye exams, glasses, and contacts.
• Dental Insurance – Preventive, basic, and major dental care services.
• Disability Insurance – Short- and long-term income protection for unexpected medical events.
• Opportunities for Advancement – Clear career pathways and ongoing training for professional growth.
• Flexible Schedule – Support for work-life balance with flexible scheduling options.