Restaurant Management

About the Role

As a Restaurant Manager, you will develop your team through strong, positive leadership and constructive feedback while delivering a great guest experience using an operational excellence model. You will oversee the overall operation of the restaurant according to Dunkin’ and franchisee standards, ensuring compliance with all applicable laws. Embracing a guest-first culture means taking personal responsibility to provide the best service in the industry by delivering quality products, fast and friendly service, and maintaining a clean restaurant environment.

Responsibilities

• Recruit, hire, train, and develop employees.
• Communicate job expectations and plan, monitor, appraise, and review employee performance.
• Provide coaching, feedback, and discipline when appropriate.
• Create and maintain a guest-first culture in the restaurant.
• Ensure all shifts are appropriately staffed with qualified team members to achieve guest service goals.
• Maintain a safe, secure, and healthy environment by following safety, food safety, and sanitation guidelines.
• Ensure Brand standards and systems are executed.
• Prepare and complete action plans; implement production, productivity, quality, and guest service standards.
• Complete audits and implement plans to drive system improvements.
• Control costs to maximize profitability.
• Execute in-restaurant marketing promotions and new product roll-outs, including team training, marketing, and sampling.
• Set sales goals and track results.

Requirements

• Must be able to lift a minimum of 50 lbs.
• Must be able to stand for up to 6 hours at a time.
• Must be 18 years or older.
• Must be authorized to work in the U.S.
• Fluent in English.
• High School diploma or equivalent.
• Transportation to work, banking (if needed), and attendance at all meetings and training.
• At least 2 years of management experience, preferably in the restaurant or retail industry.

Skills & Competencies

• Guest Focus: Understands and exceeds guest expectations, develops guest relationships, and resolves concerns in a timely fashion.
• Passion for Results: Sets and maintains high standards, consistently meets or exceeds goals, and contributes to team performance.
• Problem Solving and Decision Making: Identifies and resolves issues, uses information to make decisions, and empowers others to do the same.
• Interpersonal Relationships & Influence: Develops team relationships, operates with integrity, and encourages collaboration.
• Conflict Management: Resolves conflicts through active listening and escalates issues as needed.
• Developing Direct Reports: Creates individual development plans, provides coaching, and identifies training needs.
• Business and Financial Acumen: Understands profit and loss, analyzes key performance metrics, and sets financial goals.
• Flexibility with working hours, including weekends.

Benefits

• Competitive salary.
• Health insurance.
• 401k per company policy.
• Two weeks of vacation.
• Life and disability insurance.
• Outings, recognition contests, and employee discounts.
• Discounted pet insurance.
• Complimentary and discounted meals.
• Monthly Bonus Plan.
• Opportunities for internal growth and skill development across 200+ locations.

Cafua Management Company is a family-owned and operated business with a People First culture. You will be employed by Cafua Management Company, a Dunkin’ Donuts franchisee, not Dunkin’ Brands, Inc.