Restaurant GM

About the role

We are seeking an experienced and results-driven Restaurant General Manager to lead our operations in Chatham, United States. As the Restaurant GM, you will be responsible for overseeing all aspects of restaurant operations, managing a diverse team, and ensuring exceptional customer experiences while maintaining profitability and operational excellence. This is a leadership position that requires a professional, decisive, and motivational approach to drive success in a fast-paced hospitality environment.

Responsibilities

• Oversee all daily restaurant operations, including front-of-house and back-of-house activities, ensuring smooth and efficient service delivery
• Recruit, hire, train, and develop restaurant staff, fostering a positive team culture and maintaining high performance standards
• Manage P&L responsibilities, including budgeting, forecasting, cost control, and revenue optimization
• Maintain strict adherence to food safety regulations, health codes, and company standards
• Implement and monitor inventory management and supply chain processes to minimize waste and control costs
• Develop and execute marketing strategies and promotional initiatives to drive customer traffic and brand awareness
• Create and manage staff schedules to optimize labor costs while maintaining service quality
• Address customer concerns and complaints professionally, ensuring resolution and customer satisfaction
• Conduct regular performance reviews and provide constructive feedback to team members
• Analyze sales data and operational metrics to identify trends and implement continuous improvement initiatives
• Ensure compliance with all company policies, local regulations, and industry best practices
• Collaborate with corporate leadership on strategic planning and operational goals

Requirements

• Minimum 5 years of restaurant operations management experience
• Proven track record of successfully managing P&L and controlling operational costs
• Strong knowledge of food safety regulations and health code compliance
• Proficiency with Point of Sale (POS) systems and restaurant management software
• Demonstrated ability to recruit, train, and motivate diverse teams
• Excellent customer service skills with a focus on delivering exceptional dining experiences
• Strong financial acumen and ability to analyze operational metrics and sales data
• Exceptional communication and interpersonal skills
• Proven problem-solving and conflict resolution abilities
• Strong organizational and time management skills with the ability to multitask in a fast-paced environment
• Experience managing multiple restaurant locations or high-volume establishments (Preferred)
• Background in marketing and promotional strategy development (Preferred)
• Experience in fine dining or specialized cuisine establishments (Preferred)

Benefits

• State Health Insurance
• Company Dental and Vision
• 401K - Contribution and Matching
• On Demand Pay - your pay before payday
• Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)