General Manager - Restaurant
Position Purpose
The McDonald's General Manager has the responsibility for providing leadership, directing and delegating the daily operational challenges to his/her assistant managers, ensuring compliance with McDonald's in all areas of operations: production, customer satisfaction, inventory management, team management, equipment maintenance and repair, financial management, and profit accountability.
Principal Accountabilities
QSC/Sales Building: Protects the McDonald's brand by ensuring that restaurants meet McDonald's QSC operational standards, food safety standards, and labor laws.
Demonstrates Customer-First Service by consistently observing restaurant operations, troubleshooting shift management, taking on-the-spot corrective actions, and recognizing successes.
Proactively teaches and coaches restaurant managers and restaurant leadership teams to execute the 12 restaurant systems (QSC Play book) that produce consistently high levels of QSC.
Partners with ROIP Subject Matter Expert (e.g., Operations Consultant, Training Consultant) to conduct ROIP system review day and develops action plan to address 3 systems targeted for improvement.
Responsible for the execution of the action plan in each restaurant to ensure that systems are improved, and targeted results are achieved.
Ensures that restaurants properly execute Local Store Marketing (LSM), national and co-op promotions and the execution of new products and processes.
Collaborates with the Operations Manager to develop the annual business plan for the Profit Center.
Uses all information resources available (e.g) Restaurant data, Brand Standard Visit, Customer Experience Visit, 800-number, Bottom-Line commitment, QCR, Operations Report, P&L to identify opportunities and threats to optimizing restaurant potential and adjusts business plan tactics accordingly.
Consults and is accountable for creating a positive work environment while working shoulder-to-shoulder with restaurant managers and restaurant leadership team to accomplish business results (increased customer counts, increased sales and increased profits).
Completes various audits to ensure that their restaurants meet McDonald's standard practices and procedures (e.g., cash, security).