Restaurant General Manager

About the role

What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a people-first mantra. From cooks to cashiers to restaurant managers and beyond, we work together to bring to life the Core Values of Border Foods. As a General Manager, your mission is to reinforce the Border Foods CORE values—Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment. You will unlock the full potential of employees and guests by creating safe, welcoming, and supportive environments where everyone can thrive. The purpose of the General Manager is to make the lives of employees and guests better by creating opportunities to positively impact life experiences. You are responsible for the operation of the entire restaurant and building a strong team that consistently provides customers great food and a friendly experience.

Responsibilities

• Guide team members and Shift Leaders, ensuring they complete all assigned duties and serve safe, quality food in a friendly manner.
• Schedule and deploy the team correctly.
• Monitor the performance of each team member and hold them accountable for standards and expectations.
• Ensure a quality customer experience by driving fast and friendly service.
• Maintain the point of sale system by reporting all system failures and verifying download accuracy (e.g., pricing updates, menu changes).
• Ensure health and safety standards are met and adhere to all local, state, and federal laws and guidelines.
• Create unity in the team by building cross-functional relationships.
• Respond to team member questions and resolve employee issues in a timely manner.
• Provide a restaurant that is a safe place for team members to work and customers to visit.
• Navigate challenging situations and provide appropriate guidance.
• Motivate and support the team through active listening and communication to a wide variety of audiences.
• Represent Border Foods in handling customer complaints and/or issues, demonstrating a sincere approach and desire to find effective solutions.
• Instill a recognition culture that creates a positive work environment.
• Create short-term and long-term strategies for restaurant success.
• Deliver profit by utilizing and interpreting the P&L to make appropriate financial adjustments.
• Source, hire, and develop excellent team members.
• Conduct new hire orientation and develop training plans for each new hire.
• Minimize loss through strict observance of cash handling policies, proper training of team members, and complying with all accounting/banking requirements.
• Demonstrate efficient labor control, inventory control, and waste management.
• Build the capabilities of your team while identifying strengths and opportunities.
• Provide learning and development opportunities for all team members.
• Offer guidance to team members regarding personal development opportunities and career path.
• Demonstrate active and timely coaching capabilities.
• Seek and share ideas to help others succeed, creating and leveraging tools, resources, and information that fosters personal and business growth.
• Bring others along operationally through the use of tools.

Requirements

• Minimum of three years of restaurant or retail experience, or combined experience and education.
• Experience with sales building, P&L statements, recruiting, and training.
• Proven track record of successful hiring and retention.
• Ability to work early mornings, evenings, late nights, weekends, and some holidays as needed; schedule demands may change.
• This exempt management position is expected to work a minimum of 50 hours per week, with additional hours as needed to meet business and operational demands.
• ServeSafe Certified.
• Must be at least 18 years of age.
• Valid driver’s license and vehicle insurance.
• High school diploma or equivalent.

Benefits

• Top pay in the industry: Make up to $100,000 a year with base pay plus top-tier bonus potential.
• Trip to Mexico! Every year, we reward our top performers on our Best of the Best trip to Mexico. In 2020, we took 85 General Managers.
• Bonus program: General Managers have the potential to make up to an extra forty thousand dollars annually in bonus alone.
• Education programs, including GED and tuition reimbursement offerings.
• Scholarship opportunities.
• Medical, dental, and vision benefits offered for all positions—even part-time.
• Free food.
• Vacation time (paid time off), sick, and holiday pay.
• Vacation Donation Program.
• An incredible culture that encourages career growth and support.

Pay

$50,000 per year - $100,000 per year

Physical Demands

The physical demands for this position include sitting, standing, bending, lifting, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodation.

The duties of this position may change from time to time. Border Foods reserves the right to add or delete duties and responsibilities at the discretion of Border Foods or its managers.