Restaurant Floor Supervisor

About the role

Firmdale Hotels invites you to become a key player in our highly successful team at Warren Street Hotel, where elegance meets outstanding service. Warren Street Hotel is part of the Firmdale Hotels collection, a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service.

Responsibilities

• Ensure all guest needs are met and exceeded whenever possible
• Maintain an active and visible presence on the floor to lead and support the service team
• Handle guest complaints in accordance with company standards and report appropriately to the F&B Manager and/or Duty Manager
• Serve as a role model in guest engagement, hospitality, and professional presentation
• Utilize guest history to personalize service experiences
• Build and maintain strong guest relationships
• Collect and document guest feedback, ensuring follow-through on future visits
• Continuously evaluate and improve service standards and operational procedures
• Support the captains and kitchen teams on events execution during high volume periods
• Uphold all safety, service, and quality standards during event operations
• Act as a floor leader to ensure service flow, guest satisfaction, and operational efficiency
• Affirmative action statement: Assist in recruiting and retaining high-caliber team members
• Conduct effective pre-service meetings and provide consistent one-on-one coaching
• Conduct performance appraisals for assigned team members
• Identify training needs and coordinate appropriate development solutions
• Uphold service standards and order-of-service guidelines
• Maintain high standards of discipline, accountability, and professionalism
• Ensure appropriate staffing levels at all times for restaurant and event operations
• Support and maintain incentive programs
• Foster a positive, motivating, and professional work environment

Qualifications

• Minimum of 2 years of F&B management experience in a luxury hotel or fine dining restaurant (2-star level or higher), preferably in New York City
• Banquet and private event experience preferred
• Strong leadership, communication, and organizational skills
• Proficiency in Microsoft Office (including spreadsheet creation)
• Experience with POS systems (Micros, Aloha, etc.)
• NYC Food Handler’s License required (or ability to obtain)
• TIPS certification preferred

Skills

• Exceptional interpersonal and communication skills
• Ability to handle multiple tasks and prioritize effectively
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Knowledge of food and beverage service operations

Benefits

• Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days
• Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members
• Complimentary meals on shift
• Free uniform dry cleaning service
• Commute transit benefits available
• Day 1 ongoing training and professional development, including annual education reimbursement program up to $3,000
• Social events throughout the year, including holiday parties, team member appreciation events, and more
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• Departmental and company-wide incentive programs

Pay

Competitive salary

Schedule

Schedules may vary based on business needs, including evenings, weekends, holidays, and special events