Catering Floor Supervisor

Duties and Responsibilities

• Under the direction of the management team, this working Floor Supervisor assists with leading and directing student and temporary staff in the preparation and execution of catering deliveries.
• Organizes and executes events as contracted by clients while ensuring their expectations are being met.
• Organizes and assembles materials for in-house and out-of-house functions.
• Maintains organization of the catering staging area.
• Beverage preparation.
• Prepares, uses and explains load sheets and diagrams to student staff and occasionally other staff.
• Oversees and supervises the daily duties of 25+ students and short term workers.
• Affords assistance with training and evaluation as needed.
• Affords assistance with basic policy development for backhall staff.
• Communicates needs such as staffing, equipment, repair updates, etc to the managers.
• Performs and assigns cleaning duties.
• Ensures compliance with sanitation guidelines and food handling and storage FDA codes, and as directed by MSU’s Registered Sanitarian.
• Maintains catering item inventory and alerts managers to ordering needs as necessary.
• Maintains use and returns of equipment, small wares and uniforms.
• Orders paper ware, food and beverages for all back hall operations.
• Affords assistance in controlling food and labor costs.
• Actively contributes to the team by performing other duties as needed in support of the department’s mission.

Required Qualifications

• Progressive experience working in the food service or hospitality industries or an equivalent combination of relevant education and experience.
• Experience directing, leading, and/or training staff.
• Extensive experience providing excellent front line customer service to a variety of individuals.

Preferred Qualifications

• Experience executing multiple catering events and food deliveries.

Position Special Requirements/Additional Information

• This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job.
• The Successful Candidate Will Exude enthusiasm, and have a high level of integrity and customer orientation while interacting with a wide range of individuals.
• Be self-motivated, adapt to frequently changing priorities, and able to organize and prioritize multiple work assignments and meet deadlines.
• Work effectively in a fast paced, team oriented environment.
• Maintain composure while working with a broad spectrum of personalities under stress, pressure, and time sensitive demands of the job.
• Have basic computer skills.
• Possess solid problem solving skills.
• Exhibit design creativity and interest in industry trends.
• Exhibit leadership and team building skills.
• Exercise good judgment and make consistent decisions.
• Be able to operate and maintain departmental equipment.
• Maintain all health, sanitation, and safety standards.
• Represent the department and its programs in a positive, professional courteous manner.