Restaurant Floor Supervisor

Job Summary

At Goodstone Inn & Restaurant, we take pride in crafting memorable dining experiences. As a Restaurant Floor Supervisor, you will lead, train, and support the front-of-house staff to ensure smooth operations, high hospitality, and efficient service.

Key Responsibilities

• Lead, train, schedule, and supervise all front-of-house serving staff.
• Set and maintain service stations and dining areas to Goodstone standards.
• Ensure prompt, courteous, and professional service throughout guest interactions.
• Manage guest concerns with efficiency, professionalism, and warmth.
• Conduct table touches to build rapport and gather feedback from guests.
• Oversee reservations (OpenTable) and confirm guest details or special requirements.
• Collaborate with the culinary team to ensure timely and accurate service.
• Support staff during peak service times to ensure consistency and maintain a smooth flow.
• Complete daily reports, shift paperwork, and inventory needs for supplies.
• Maintain presentation standards, menu knowledge, and wine service.

Qualifications

• A high school diploma or GED is required; coursework in hospitality is preferred.
• Minimum 2 years of fine dining experience in supervisory or leadership roles.
• Strong communication and interpersonal skills.
• Must be at least 21 years of age.
• Professional appearance; visible tattoos must be covered.
• Advanced wine knowledge preferred.
• Reliable transportation.
• Flexible schedule including mornings, evenings, weekends, and holidays.

Work Environment & Physical Demands

• Professional hospitality setting with a mix of indoor/outdoor work.
• Requires standing/walking for extended periods (6+ hours).
• Ability to lift, carry, or move items up to 40 lbs. regularly and 50 lbs. occasionally.
• Must be able to bend, stoop, squat, and climb stairs as needed.
• Ability to work effectively under pressure, multitask, and adapt quickly to changes.

Supervisory Responsibility

Direct supervision of front-of-house staff.

Additional Notes

This description is not intended to be all-inclusive. Responsibilities may shift as needed.

Equal Opportunity Employer

We value diversity and are committed to creating an inclusive workplace. All employment decisions are based on merit, competence, and business needs. Goodstone is a proud drug-free workplace.

About the Role

Goodstone Inn & Restaurant is a privately owned, luxury property located just minutes from the heart of Middleburg, Virginia. Set on a stunning countryside estate, Goodstone offers elevated dining, unique accommodations, and curated guest experiences that go far beyond traditional hospitality.

Benefits

Details on benefits are not provided in this job posting.

Pay

Salary plus tips.

Schedule

Details on schedule are not provided in this job posting.