Restaurant Floor Manager (Full-Time) - Eataly Chicago

About the role

Eataly is the world’s largest artisanal Italian food and beverage marketplace. Each location has its own character and theme, united by the aim to offer guests authentic Italian food, high-quality products, and learning experiences through classes and team knowledge.

The Restaurant Manager assists the Restaurant General Manager (GM) in the day-to-day operations of Eataly’s full-service restaurants, overseeing front-of-house staff including servers, bartenders, food runners, hosts, bussers, and barbacks.

Responsibilities

• Supports the Restaurant Assistant General Manager (AGM) with hiring, assigning, training, evaluating, and terminating employees
• Documents, investigates, escalates, and resolves all employee and guest incidents
• Ensures exceptional service standards are consistently met and activities are carried out effectively
• Inspects dining room and storage areas to ensure compliance with health and safety regulations
• Estimates front-of-house food and beverage needs and supervises intake orders to ensure specifications
• Reviews financial information such as sales, inventory, and costs to monitor budget
• Meets with dining room and bar personnel to plan restaurant activities, special events, and share information
• Performs other duties as required or assigned

Requirements

• 2+ years of experience leading or managing a front-of-house restaurant team
• Understanding of steps of service
• Outstanding communication, leadership, and problem-solving skills
• Bachelor’s Degree or Associate’s Degree in Restaurant Management or Hospitality preferred
• Knowledge of Italian cuisine and beverage highly preferred
• Availability to work onsite with a flexible schedule, often including evenings, weekends, and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting
• Food Handler’s License preferred

Pay

Compensation for this role is USD $63,000.00–$67,000.00 annually.

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program