Restaurant Floor Manager - Eataly Downtown

About the role

The Restaurant Manager assists the Restaurant Assistant General Manager (AGM) in the day-to-day operations of Eataly’s full-service restaurants. Reports to the Restaurant AGM and Restaurant GM and oversees front-of-house restaurant staff including servers, bartenders, food runners, hosts, bussers, and barbacks.

Responsibilities

• Supports the Restaurant AGM with hiring, assigning, training, evaluating, and terminating employees
• Documents, investigates, escalates, and resolves all employee and guest incidents
• Ensures exceptional service standards are consistently met and that activities are carried out effectively
• Inspects dining room and storage areas to ensure compliance with health and safety regulations
• Estimates front-of-house food and beverage needs and supervises intake orders to ensure specifications
• Reviews financial information such as sales, inventory, and costs to monitor budget
• Meets with dining room and bar personnel to plan restaurant activities, special events, and share information
• Performs other duties as required or assigned

Requirements

• 2+ years of experience leading or managing a front-of-house restaurant team
• Understanding of steps of service
• Outstanding communication, leadership, and problem-solving skills
• Bachelor’s Degree or Associate’s Degree in Restaurant Management or Hospitality preferred
• Knowledge of Italian cuisine and beverage highly preferred
• Availability to work onsite with a flexible schedule often including evenings, weekends, and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting

Pay

The annual compensation for this position is $70,000 - $75,000.

Benefits

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program