Restaurant Floor Manager

Essential Functions and Duties

• Provide a warm welcome and ensure each guest in your assigned section of the restaurant receives prompt, outstanding service.
• Reconcile any guest complaints to the satisfaction of the customer.
• Be familiar with and reinforce company policies, procedures, standards, and guidelines.
• Help recruit, train, and monitor performance of team members according to company policies and procedures, providing correction and disciplinary action as necessary.
• Supervise a busy floor and lead team members by example to promote a positive, upbeat work environment.
• Follow cash-handling and reconciliation procedures of the restaurant.
• Delegate tasks to team members in cleaning and organizing the restaurant, including dining areas, service stations, front of house, and employee areas.
• Perform opening and closing tasks to ensure smooth operations.
• Bridge communication between front of house and back of house team members and provide assistance to Kitchen Managers and General Managers where needed.

Required Skills and Abilities

• At least 2 years of restaurant management experience.
• Availability during days, evenings, weekends, and holidays.
• Strong skills in communication, organization, leadership, and kindness.
• Proficient in food and beverage safety and service techniques.
• Able to supervise employees effectively and ensure positive guest experiences.
• Cash-handling skills and knowledge of POS Systems (Squirrel preferred).

Job Benefits

• Competitive base pay.
• Restaurant closure on Thanksgiving, Christmas Eve, and Christmas Day.
• Health insurance after probationary period
• PTO