Respite Peer Support Bridger

About Promise Resource Network

Promise Resource Network (PRN) is a peer-run organization operated and staffed by people who have survived trauma, suicide attempts, overdoses, psychiatric hospitalization, incarceration, and/or being unhoused. They use the wisdom of their healing and recovery to ignite social change, inspire hope, and serve as a catalyst for personal greatness. PRN's goal is that every person finds the hope, inspiration, and support to move through challenges, discover their strengths, live their dreams, and find meaningful purpose in their lives.

When people experience emotional distress and related crisis, limited crisis supports are frequently emergency departments, inpatient settings, crisis stabilization units, and walk-in urgent cares. PRN's peer-run respites offer an alternative healing environment with support from others who have similar experiences (Peer Specialists) who offer connection, exploration of the crisis to make meaning out of the experience, and many ways to work through distress without the need for forced or involuntary treatment.

About the Position

The Respite Peer Support Specialist Bridger will provide trauma-sensitive, peer-to-peer support within the context of peer Respite as well as at the Hub and in the community. Supports offered will include advocacy, transporting via vehicle, providing information and opportunities to connect to local resources, support around housing and benefits, one-on-one mutual support, and support of the TCL Ambassador Program as needed.

Location: Charlotte, NC
Job Type: Full-time

Responsibilities

• Share personal experience, encourage mental health wellness and recovery, and validate different pathways of recovery.
• Assist in connection with mental health services, community resources, and other services as needed.
• Help maintain a clean, safe and secure environment; cleaning duties as assigned.
• Manage downtime with guests, focusing on wellness and recovery activities.
• Work cooperatively with the Respite team and maintain clear, honest, and respectful communication with team members.
• Offer peer-to-peer support to guests during all phases of their stay (pre-arrival, arrival, during the guest's stay, departure/discharge plan, after-care planning).
• Work as part of a team to create a bed-and-breakfast like setting and a healing physical environment.
• Document and track information as required.
• Support with community and home visits as outlined in the TCL Ambassador Program Scope of Work.
• Start connections with potential guests after they enter the waitlist to stay at the respite via phone call and visits when possible.
• Support peers as a Peer Bridger from the Respite to the community by connecting, driving, or accompanying Respite guests to PRN, the HUB, other PRN programs or events, organizations, or places in the community that promote connection and wellness.
• Act as a lead peer on follow up with previous guests via phone calls, visits in the community, and provide/connect with resources.
• All other duties as assigned by the program manager.

Qualifications

• Current North Carolina Certified Peer Support Specialist or eligible to become a North Carolina Certified Peer Support Specialist.
• Belief in the recovery potential of all people and commitment to the philosophy of peer support by reinforcing their ability to work and/or achieve personal goals.
• Ability to receive guidance, training, and mentoring to grow skills and knowledge.
• Demonstrates leadership by modeling PRN's mission, values, philosophy, and guidance to team members.
• Demonstrates taking personal responsibility, being dependable, reliable, working as a team player, and utilizing personal determination skills.
• Demonstrates honesty, integrity, is ethical and approachable.
• Ability to interact effectively with the public, providers and other stakeholders.
• Belief in the recovery potential of all people with MH/SA challenges and committed to the philosophy of peer support.
• Knowledge of trauma-informed care, theories, principles, and practices.
• Ability to recognize the difference between a mental health crisis (where unconditional support is effective) and a mental health emergency (requiring 911, mobile crisis, and/or other supports).
• Ability to self-reflect, receive feedback, guidance, training, and mentoring to grow in skills and knowledge.
• Commitment to personal recovery and wellness with a personal history of recovery and lived experiences in seeing and receiving crisis-based support.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Commitment to the mission and values of the organization.
• Excellent communication skills (oral and written), using active and reflective listening, asking curious questions, validating others' experiences, remaining non-judgmental, and demonstrating effective conflict resolution skills.
• Knowledge of a variety of computer software applications in word processing, spreadsheets, databases and presentations.
• Must have a valid NC driver's license.

Pay

$20 – $21 per hour based on experience.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Sick time
• Paid time off (PTO)
• 401K
• Employee Assistance Program (EAP)
• Life insurance (optional)
• Short-term and long-term disability

Why You'll Love Working Here

• Mission-Driven Impact: Be part of a team that makes real change in people's lives every day. Your work directly contributes to transforming communities and empowering individuals on their recovery journeys.
• Dynamic Work Environment: Every day brings new challenges and opportunities to make a difference. From one-on-one support to community outreach, you'll experience a variety of impactful work.
• Growth Opportunities: PRN invests in your growth with ongoing training, peer support certification, and opportunities to advance into leadership roles or specialize in areas like advocacy and recovery.
• Comprehensive Training: Become a certified Peer Support Specialist and gain expertise in trauma-informed care, person-centered planning, and more.
• Supportive Culture: Committed to fostering a positive, collaborative environment where everyone is respected, empowered, and valued.
• Meaningful Impact: Every day you'll help individuals find their way to recovery and a better quality of life, knowing your work makes a tangible difference.