Cabarrus Respite Peer Support Specialist Bridger

About the Role

Promise Resource Network is a nonprofit survivor‑led organization that disrupts illness‑based approaches to mental health and substance use. The Cabarrus Respite Peer Support Specialist Bridger reports to the Peer Respite Manager, is a non‑exempt full‑time position located in Davidson, North Carolina, and is open to the public. The role provides trauma‑sensitive, peer‑to‑peer support within peer Respite, the Hub, and the community, including advocacy, transportation, resource connection, housing and benefits support, one‑on‑one mutual support, and assistance with the TCL Ambassador Program.

Responsibilities

• Share personal experience, encourage mental health wellness and recovery, and validate different pathways of recovery.
• Assist in connection with mental health services, community resources, and other services as needed.
• Help maintain a clean, safe and secure environment.
• Perform cleaning duties as assigned.
• Manage downtime with guests, focusing on wellness and recovery activities.
• Work cooperatively with the Respite team and maintain clear, honest, and respectful communication with team members.
• Offer peer‑to‑peer support to guests during all phases of their stay (pre‑arrival, arrival, during the stay, discharge planning, after‑care planning).
• Collaborate to create a bed‑and‑breakfast‑like setting and a healing physical environment.
• Document and track information as required.
• Support community and home visits as outlined in the TCL Ambassador Program Scope of Work.
• Initiate connections with potential guests after they enter the waitlist via phone calls and visits when possible.
• Support peers as a Peer Bridger by connecting, driving, or accompanying Respite guests to PRN, the HUB, other PRN programs, events, organizations, or community locations that promote connection and wellness.
• Act as a lead peer on follow‑up with previous guests through phone calls, community visits, and resource linkage.
• Perform all other duties as assigned by the program manager.

Qualifications

• Current North Carolina Certified Peer Support Specialist or eligibility to become one.
• Belief in the recovery potential of all people and commitment to the philosophy of peer support.
• Ability to receive guidance, training, and mentoring to grow skills and knowledge.
• Demonstrates leadership by modeling PRN’s mission, values, philosophy, and guidance to team members.
• Shows personal responsibility, dependability, reliability, teamwork, and determination.
• Exhibits honesty, integrity, ethical behavior, and approachability.
• Ability to interact effectively with the public, providers, and other stakeholders.
• Knowledge of trauma‑informed care, its theories, principles, and practices.
• Ability to distinguish between a mental health crisis (requiring unconditional support) and a mental health emergency (requiring 911 or mobile crisis response).
• Capacity for self‑reflection, receiving feedback, and ongoing skill development.
• Commitment to personal recovery and wellness, with lived experience of recovery and crisis‑based support.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast‑paced environment.
• Commitment to the mission and values of the organization.
• Excellent oral and written communication skills, including active listening, reflective questioning, validation, non‑judgmental stance, and conflict resolution.
• Proficiency with common computer software (word processing, spreadsheets, databases, presentations).
• Valid North Carolina driver’s license.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Sick time
• PTO
• 401(k) retirement plan
• Employee Assistance Program (EAP)
• Optional life insurance
• Short‑term disability
• Long‑term disability

Pay

$20–$21 per hour

Schedule

Full‑time. Hours: 11:30 am – 8:00 pm.