Resource Specialist

Agency: Dept of Veterans Services · Location: Danville, Virginia · Hiring range: $50,000-$55,000

About the role

The Virginia Department of Veteran Services (DVS) is seeking a dedicated and experienced professional to serve as the Resource Specialist in the VA Veterans & Family Support (VVFS) department. The Resource Specialist (RS) identifies the behavioral health, rehabilitative, and other services needs of service members, veterans, and/or their dependents/family members (SMVF). Based on those identified needs, the RS develops a coordinated services plan, connects the individual with appropriate service providers, offers care coordination support/assistance, and monitors for the successful resolution of the identified needs. The RS reports to the applicable VVFS Regional Director and duties are directed by the VVFS SOP under the guidance of the Regional Director.

Responsibilities

• Identify behavioral health, rehabilitative, and other service needs of service members, veterans, and their dependents/family members.
• Develop coordinated services plans based on identified needs.
• Connect individuals with appropriate service providers.
• Provide care coordination support and assistance.
• Monitor progress toward the successful resolution of identified needs.
• Engage with the SMVF population, develop professional relationships, and advocate for individuals receiving services.
• Maintain effective inter/intra-agency working relationships.
• Deliver public speaking and subject matter trainings related to the SMVF population.
• Complete all DVS agency and VVFS program training requirements within 6 months of hire.

Requirements

• Knowledge and familiarity with military services, culture, and/or military experience.
• Knowledge and experience in the human services and/or behavioral healthcare field.
• Knowledge of behavioral health and supportive services for veterans, service members, dependents, and caregivers.
• Understanding of human rights, ethical, and legal concerns related to care coordination services.
• Knowledge of suicide interventions and mandatory reporting requirements.
• Ability to communicate clearly and effectively, both written and orally.
• Experience in public speaking and delivering trainings related to the SMVF population.
• Excellent client service, organization, and record-keeping skills.
• Proficiency with computers and word processing.
• Ability to work independently, efficiently, and in a team model.
• Valid driver’s license and acceptable driving record maintained throughout employment.

Qualifications

• Work experience in the human services and/or behavioral healthcare field is required; related education, training, or experience may substitute.
• Experience in social work, psychology, human services, education, or an approved field is preferred.
• Military/veteran/family-related life or work experience is preferred.
• Any combination of education and job experience that leads to the required knowledge, skills, and abilities.
• Experience and/or education related to housing programs and services for veterans (e.g., US Department of Veterans Affairs, US Department of Housing and Urban Development) is preferred.

Benefits

State benefits package available for full-time salaried employees.

Pay

$50,000-$55,000 annually.