Resource Sharing and Course Materials Specialist - (Library Services Specialist III, Range I) - Library Administration

Position Summary

The Resource Sharing and Course Materials Specialist supports student success by developing, maintaining, and promoting innovative approaches to facilitating student access to course materials that are available through the library, and materials obtained through interlibrary loan partners. In addition to exploring and promoting Affordable Learning Solutions' (AL$) goals and initiatives, the Specialist supports all aspects of the Library’s Course Reserves services.

Resource Sharing

• Takes a lead role on all lending tasks.
• Coordinates and reports issues with the Unity Courier Service for the shipping and delivery of ILL materials.
• Performs complex searches using Library subscription databases, OCLC, and other external online resources to verify, edit, and correct citations in order to facilitate efficient fulfillment and turnaround of Library and patron requests.
• Selects the best document supplier for borrowing requests based on cost and turnaround criteria.
• Verifies compliance with copyright as well as licensing agreements for article copies requested from electronic journal holdings.

Library Course Materials Management, Promotion

• Manages and processes all physical and electronic materials that are put on the library’s Course Reserves system to facilitate student access to course materials.
• Generates the list of required course materials based on the upcoming semester's or session's class schedule using Campus Solutions and coordinates the process of facilitating discovery and access to equivalent electronic and/or physical copies that the library owns.
• Serves as a backup for unit student assistants when necessary, including paging, scanning, and delivering articles electronically for lending and document delivery, paging, processing, and shipping lending material via mail, UPS, and courier services, receiving, checking-in, and performing hold shelf placement of Interlibrary borrowing materials.
• Develops, documents, and maintains Course Reserves related workflows, procedures, and policies and shares them with relevant stakeholders.
• Trains student assistants on Course Reserves procedures, and provides related cross-training for Access Services staff as needed.

Customer Service and Student Lead Work Direction

• Provides excellent customer service in person at the Book Checkout & Pickup Desk, on the phone, email, and otherwise.
• During the evening and at other times when the only staff member in the unit, oversees the overall operations of the Access Services unit, including providing lead work direction to student assistants overseeing the Book Checkout & Pickup Desk, Library Retrieval System and Interlibrary Services, and reports occurrences where appropriate.
• Provides lead work direction to student assistants as they process, maintain, and shelve Course Reserve materials.
• When the ILS Lead is not available, provides lead work direction to student assistants performing basic resource sharing tasks.
• Provides timely responses to inquiries regarding the status of borrowing and lending requests, course reserves requests, and library materials, resources, services, and spaces, and how to utilize them.
• Communicates effectively with teaching faculty, students, and library employees regarding Course Reserves.
• Provides back-up in overseeing the Circulation and Interlibrary Services email accounts.
• Researches and assists in trouble-shooting ILL technology software problems with Interlibrary Services Lead, Academic Technology staff, and software vendors.
• Troubleshoots resource sharing problem requests by identifying request errors and communicating with lending institutions.
• Identifies and researches problems, makes recommendations for their resolution, and suggests ways to improve existing policies, procedures, and the user experience.
• Aids in emergency related situations and drills, including evacuations.