Resource Pool Unit Clerk

About the role

Performs a wide range of clerical, receptionist, dispatching and admitting/discharge duties in support of assigned patient care department.

Responsibilities

• Greets and admits patients upon arrival; completes admitting information in computer; locates and assigns beds; notifies referring physician of admission as requested.
• Communicates transfer information when patient moved within or between patient care areas; completes transfer function in computer; notifies receiving department, obtains bed assignment, dispatches support associate.
• Handles clerical discharge functions: disassembles patient record after discharge order, schedules follow-up appointments, arranges transportation, completes discharge function in computer, faxes discharge summary.
• Coordinates communication to ensure efficient intradepartmental and interdepartmental operations; communicates with other departments regarding admitted, discharged, transferred, or expired patients; communicates patient information and unit needs intra-departmentally.
• Answers telephone and patient intercom courteously and timely; maintains complete and accurate telephone or visitor messages; welcomes visitors and assists with requests.
• Assists physicians and others by providing requested patient or department routine information per Hospital Admin. Policy #IV.080-Release of Patient Information.
• Enters written physician orders into EPIC system accurately and timely.
• Generates Kardex and Medical Admission Records from Merlin upon admission orders; distributes to appropriate individuals.
• Schedules lab work, x‑ray, diagnostic procedures and forwards documents.
• Completes laboratory requisitions and other forms accurately per departmental procedure.
• Phones in consults to other services timely and accurately.
• Maintains communication with other patient care departments (e.g., Dietary, Physical Therapy) to meet patient care needs.
• Coordinates transportation of patients; dispatches patient care personnel for transportation at request of ancillary departments.
• Organizes and maintains patient and department records for accurate documentation.
• Prepares patient identification bands and name tags accurately.
• Maintains patient charts, reviews printed orders for stats, lab and diagnostic tests, advises RN of stat orders per procedure.
• Accurately records lab results reported by telephone; alerts RN of abnormal results.
• Maintains stock levels of office supplies.
• Compiles statistical or unit activity data as assigned.

Requirements

• High School Diploma or equivalent.

Qualifications

• Graduate of a Medical Assistant program or secretarial school preferred.

Skills

• Ability to read, write and comprehend simple instructions.
• Good verbal and writing skills.

Schedule

Scheduled Weekly Hours: 4; Shift Varied (United States of America); Non‑Exempt.