Resource Manager

Position Summary

The Resource Manager is an integral part of Bybee Lakes HOPE Center shelter services team bringing experience leading intake/navigation and case management efforts, and working with participants in the course of their emergency shelter and reentry programs. Reporting to the Facility Director, you will work to ensure compliance, policy and procedures are met within required timelines.

Key Accountabilities

• Provides daily oversight to the case management, intake and navigation resource teams providing guidance related to service delivery and documentation, maintaining compliance with regulatory standards, appropriately managing caseloads, and coordinating scheduling.
• Effectively collaborates and communicates with all levels of the organization and participants
• Ensures timely and efficient utilization of resources and documentation
• Ensures adherence to organization and regulatory requirements
• Responsible for maintaining sufficient contact with clients to ensure engagement with services;
• Identifies needs and collaborates with supervisor regarding process improvement and goal attainment
• Collaborates with other departments and community partners effectively ensuring client-centered focus
• Maintain current info on housing opportunities, community resources, and applicable laws
• Participate in networking activities and community events
• Other duties as assigned

Physical Requirements

• Work is primarily performed indoors, in an office setting, occasionally accompanied by a moderate noise level and exposure to scents
• On occasion, represent the organization within the community
• Frequently required to sit/stand at a computer or in a stationary position
• Occasionally required to move about the facility for different meetings, office equipment, etc.

Education, Skills, Experience, and Training Required for the Position

• College Education preferred - equivalent combination of education and experience may be considered
• Three years of social services experience (homeless services preferred)
• Two years of supervisory and senior case management experience
• Excellent interpersonal, oral, and written communication skills
• Strong eye for detail and accuracy
• Basic knowledge of Microsoft programs and/or word processing and spreadsheet software
• Driver’s License with acceptable driving record in order to transport participants

Preferred Qualifications

• Lived experience with homelessness and/or addiction
• Experience working with low-income populations, and/or drug and alcohol addiction