Resource Manager

About Our Client

The organization operates within the B2B marketing industry, helping marketing leaders create clarity and coherence across complex business challenges. Its team of more than 300 professionals spans strategy, data, creative, media, client services, sales activation, and shared services, supporting leading technology companies worldwide.

About the Opportunity

The Senior Resource Manager optimizes resource deployment across global project portfolios, ensuring the right talent is assigned to the right projects while balancing full-time and contractor capacity. This role serves as a key liaison among Delivery, Creative, Strategy, and Operations teams, resolving capacity conflicts and improving resource planning to maximize utilization and support successful project delivery.

Responsibilities

• Manage daily resourcing across multiple client portfolios in collaboration with Delivery and Creative/Strategy leaders.
• Lead global resourcing calls to review capacity, identify conflicts, and develop timely solutions.
• Coordinate cross-regional resource allocations to promote balanced workloads and effective capacity utilization.
• Monitor utilization, availability, forecasts, and capacity trends to identify risks and opportunities.
• Support business cases for new hires and contractor engagements based on projected demand.
• Oversee onboarding, contract extensions, and offboarding processes for contingent talent.
• Ensure freelancer utilization aligns with commercial targets, workforce policies, and hiring requirements.
• Maintain compliance with applicable regulations and vendor management standards.
• Track and report contractor spend and utilization to Delivery and Finance teams.
• Maintain accurate resource planning data to support reporting, forecasting, and decision-making.
• Collaborate with Business Systems, Data, and Finance teams to improve resource forecasting and tracking processes.
• Drive adoption of new resource planning tools and processes across delivery teams.
• Contribute to evolving workforce models, including offshoring and flexible capacity strategies.
• Build strong relationships with stakeholders across Delivery, Client Services, Creative, Strategy, and Finance.
• Coach colleagues on proactive resource planning and resourcing practices.
• Foster collaboration across regions to create consistent and effective global resourcing practices.

Requirements

• 3–5+ years of experience in resourcing, workforce planning, resource management, or operations within marketing, digital, or professional services environments.
• Strong understanding of project delivery cycles, particularly within creative or B2B marketing organizations.
• Advanced proficiency with resource planning and operational tools such as Kantata/Mavenlink, Float, 10,000ft, Smartsheet, and Excel.
• Strong commercial acumen with the ability to balance financial efficiency, capacity utilization, and operational excellence.
• Excellent communication and stakeholder management skills, including the ability to work effectively with senior leaders.
• Experience working in complex, matrixed, and globally distributed organizations.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities and make effective decisions in a fast-paced environment.

Pay

Salary range of $72,000–$90,000 annually.