Resource Manager

About the role

As Resource Manager, you’ll drive resource assignment, relationship management, and service quality within your office(s) service area. You’ll use data-driven decision-making to ensure the right partner is on every job, supporting exceptional client delivery and financial performance.

Responsibilities

• Assign the most appropriate service partner (court reporters, videographers, interpreters, affiliates) to each job based on margin targets and performance metrics
• Confirm affiliate coverage by noon and all other resources by 3PM daily
• Proactively manage jobs in progress to ensure timely delivery of transcripts, videos, and exhibits
• Collaborate with production to quickly resolve quality issues, including taking remedial action when necessary
• Build and maintain strong working relationships with all area service partners
• Provide ongoing communication, education, and performance feedback to service partners in partnership with the Operations Manager
• Support onboarding of new partners and ensure understanding of Esquire expectations and use of the Service Partner Portal
• Deliver local support for partner issues and help ensure resolution aligns with company standards
• Promote and model Esquire’s values in every interaction and operational decision

Requirements

• Minimum 3 years of experience in scheduling, resource coordination, or client service—legal support or vendor management experience is a plus
• Proficiency in Microsoft Office Suite (including Excel, Publisher, PowerPoint)
• Highly detail-oriented, proactive, client-focused, adaptable, and able to make sound decisions under pressure

Qualifications

• College degree preferred

Skills

• Strong communication, organization, and relationship-building skills; ability to balance detail with big-picture thinking

Benefits

• Comprehensive benefits package including insurance, retirement, paid time off, and tuition reimbursement

Pay

Competitive salary commensurate with experience

Schedule

Full-time position