Resource Manager

About the role

The Resource Manager is responsible for planning, allocating, and optimizing technical and functional resources across professional services, programs, and operational initiatives. This role ensures that the right resources with the appropriate skills are assigned to the right work at the right time while balancing organizational priorities, associate development, utilization, and delivery commitments. The Resource Manager partners closely with delivery leaders, project and program managers, technology teams, and business stakeholders to forecast resource demand, identify capacity constraints, address skill gaps, and support successful execution of Professional Services initiatives.

Responsibilities

• Manage resource assignments across projects, programs, and operational initiatives.
• Match resource skills, experience, availability, and career objectives with project requirements.
• Maintain visibility into current and future resource capacity, utilization, and availability.
• Coordinate resource transitions between projects and minimize unplanned bench time or over-allocation.
• Resolve resource conflicts in partnership with project, program, and functional leaders.
• Support prioritization decisions when resource demand exceeds available capacity.
• Partner with leadership and delivery teams to develop short- and long-term resource forecasts.
• Analyze project pipelines, staffing requirements, and anticipated demand by role and skill set.
• Identify capacity shortages, skill gaps, and potential delivery risks early.
• Recommend hiring, contractor, cross-training, or redeployment strategies based on forecasted needs.
• Develop and maintain resource plans that align workforce capacity with business priorities.
• Develop a strong understanding of team members' technical capabilities, healthcare domain expertise, certifications, experience, and professional interests.
• Partner with managers and employees to identify development opportunities that strengthen organizational capabilities.
• Support succession planning and development of critical skills.
• Identify opportunities for cross-training and knowledge transfer.
• Promote balanced workloads and sustainable resource utilization.
• Support staffing across all projects, initiatives and managed services contracts.
• Consider healthcare-specific knowledge when making assignments, including experience with clinical and administrative workflows, healthcare data, interoperability, privacy, and regulatory requirements.
• Partner with delivery leadership to ensure resource plans support project timelines, milestones, and service commitments.
• Escalate resource-related risks that could affect project delivery, quality, or customer commitments.
• Develop and maintain resource management dashboards, reports, and staffing forecasts.
• Monitor key metrics such as utilization,