Resource Coordinator

Responsibilities

• Welcome participants and serve as the first point of contact for Workforce Connections services.
• Assess participant needs and connect individuals with appropriate workforce programs, community resources, or WCI services.
• Provide eligibility screening, appointment scheduling, resource navigation, and general program information.
• Support Career Planners and program staff through participant coordination and administrative assistance.
• Maintain accurate participant records and ensure compliance with program requirements and organizational policies.
• Assist with outreach activities and help promote participant engagement and access to Services.
• Perform Other Duties Consistent With The Responsibilities Of the position.

Requirements

Education & Experience:

• Associate's degree in human services, business, customer service, education, or a related field preferred.
• Equivalent combinations of education and experience may be considered.
• Experience providing customer service, participant intake, administrative support, workforce development, human services, or related services preferred.

Knowledge & Skills:

• Strong written, verbal, and interpersonal communication skills.
• Excellent customer service, organizational, problem-solving, and time management abilities.
• Ability to work independently while building positive relationships with participants, coworkers, and community partners.
• Technology proficiency with Microsoft 365 and the ability to learn agency software, case management systems, reporting platforms, and other position‑specific applications.

Other Requirements:

• Successful completion of required WCI training.
• Ability to maintain confidentiality, exercise sound judgment, and travel as needed to perform the essential functions of the position.