Resource Coordinator

General Responsibilities

Determines the safest, most efficient way to dispatch employees and/or equipment to project sites.

Receives and manages incoming service requests (internal and external) to dispatch appropriately trained staff for the assignment.

Essential Roles And Responsibilities

• Answer and manage incoming calls and dispatch employees with appropriate skills or certifications to precise locations at necessary times.
• Skilled at prioritizing projects and managing logistics (equipment, internal logistics) according to urgency and importance, utilizing negotiation skills when conflicts arise.
• Relay information and instruction to employees, their managers, labs and other project stakeholders (internal employees, client, contractors, etc.) as appropriate.
• Maintain communication with field units to coordinate and prioritize schedules day-to-day.
• Dispatch in an incident and injury free manner consistent with Terracon’s guidelines to keep the care and concern of employees a priority.
• Communicate effectively with customers, employees, and leaders.
• Use materials dashboard, CMELMS and other tools to effectively distribute employees and balance workload.
• Perform other office duties, if needed, and work with others to meet deadlines.
• Cover projects by coordinating between other regional offices.
• Manage resource conflicts among employees, clients and office/regional leadership team using negotiation strategies.

Requirements

• A high school diploma or equivalent.
• Minimum 3 years of relevant experience or the equivalent in training and related experience.
• Ability to use technology (mobile apps, email, scheduling software, etc.).
• Time management skills.
• Negotiation skills.
• Interpersonal interaction skills.
• Multi-lingual preferred in some markets.
• A valid driver’s license with acceptable violation history may be required.

Preferred Qualifications

• An associate degree in project management, business management, or human resources.
• IIF Safety Leadership Terracon course obtained within 1 year in role.
• Complete Terracon Resource Manager training within 1 year in role.