Resource Coordinator

Responsibilities

• Determine the safest, most efficient way to dispatch employees and/or equipment to project sites.
• Receive and manage incoming service requests (internal and external) to dispatch appropriately trained staff for the assignment.
• Answer and manage incoming calls and dispatch employees with appropriate skills or certifications to precise locations at necessary times.
• Prioritize projects and manage logistics (equipment, internal logistics) according to urgency and importance, utilizing negotiation skills when conflicts arise.
• Relay information and instruction to employees, their managers, labs, and other project stakeholders (internal employees, clients, contractors, etc.) as appropriate.
• Maintain communication with field units to coordinate and prioritize schedules day-to-day as the hub for the department or office.
• Dispatch in an incident and injury-free manner consistent with Terracon’s guidelines, prioritizing the care and concern of employees.
• Communicate effectively with customers, employees, and leaders.
• Use materials dashboard, CMELMS, and other tools to effectively distribute employees and balance workload.
• Perform other office duties as needed and work with others to meet deadlines.
• Coordinate between other regional offices to cover projects.
• Manage resource conflicts among employees, clients, and office/regional leadership team using negotiation strategies.
• Follow safety rules and practices and other safety requirements for all projects; perform pre-task planning prior to executing work.
• Report any safety issues or concerns to management.
• Be responsible for maintaining quality standards on all projects.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Minimum 3 years of relevant experience or the equivalent in training and related experience.
• Ability to use technology (mobile apps, email, scheduling software, etc.).
• Time management skills.
• Negotiation skills.
• Interpersonal interaction skills.
• Multi-lingual preferred in some markets.
• A valid driver’s license with acceptable violation history may be required.

Preferred Qualifications

• Associate degree in project management, business management, or human resources.
• IIF Safety Leadership Terracon course obtained within 1 year in role.
• Complete Terracon Resource Manager training within 1 year in role.