RESOURCE COORDINATOR

About the role

We are looking for energetic, compassionate and empathetic people who want to make a difference in the lives of people experiencing homelessness in Philadelphia. FaSST/Connections Resource Coordinators engage individuals and families experiencing homelessness with a history or present struggle with mental health challenges and/or substance use through advocacy, ongoing support, and empowerment.

Responsibilities

• Work alongside participants and their support systems to overcome barriers and achieve identified goals, such as accessing mental health, substance use, or medical treatment, resolving legal issues, obtaining income sources, and connecting to education.
• Complete all state‑mandated paperwork, including Service Documents, Consumer Registration Forms, and Personal Goal Plans that emphasize consumers’ strengths and needs.
• Assess and evaluate participants’ needs and provide linkage to appropriate services.
• Monitor service delivery by maintaining regular contact with participants and service providers/programs.
• Collaborate with participants using individualized strength‑based personal goal plans, reviewing and modifying them as necessary.
• Conduct regular home visits and accompany participants to medical appointments and treatment facilities as appropriate.
• Educate, inform, and advocate for participants regarding benefits, entitlements, treatment, self‑advocacy, and natural supports.

Collaborative Teamwork

• Collaborate with the team to assess and identify individuals’ needs and participate in designing interventions or action plans related to community outreach.
• Coordinate outreach activities with other outreach members, facilitate communication, and complete assignments.
• Attend and participate in regular site meetings, providing verbal updates related to community outreach.
• Serve as advocate/liaison/broker for individuals with other community agencies when needed.

Administrative Duties

• Maintain a record‑keeping system to track all services provided to participants and submit reports to the Program Director as requested.
• Meet regularly with a supervisor to provide updates and receive supervision.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in the Human Services field.
• Valid driver’s license and ability to navigate the City of Philadelphia by car or public transit.
• Understanding and respect for each individual’s unique path to recovery; ability to provide trauma‑informed, strength‑based support.
• Professionalism and ethical service at all times.
• Ability to work independently and as part of a team.
• Excellent time management, flexibility, and strong verbal and written communication skills.
• Computer literacy, including proficiency with electronic health records, video conferencing, email, and related technology.

About the Company

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering shared services to Inperium and its constellation of affiliate companies, enabling them to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures, the organization creates cost savings that are reinvested into stakeholder capacity creation and employee compensation betterment.