Resolute Barista

Summary of Responsibilities

• Available to work weekday mornings and Sundays.
• Create an excellent guest experience through serving in various roles within the Resolute Bistro and Resolute Cafe.
• Communicate with guests for their coffee orders, including coffee descriptions and ingredient details.
• Have complete menu and ingredient knowledge and communicate any dietary or allergen needs.
• Aid in creating an enjoyable experience by assisting guests with their needs.
• Bring comfort and confidence to guests with their coffee and menu knowledge.
• Serve guests quickly and efficiently, ensuring a stress-free checkout process.

Specific Duties and Responsibilities

• Create an enjoyable experience assisting guests in the bistro.
• Handle and serve coffee for guests according to instructions.
• Assist guests with coffee and drink selections.
• Operate coffee machinery and equipment.
• Maintain cleanliness of equipment and serving utensils.
• Know the complete menu and ingredients.
• Follow all food health and safety guidelines.
• Actively pursue and greet guests.
• Provide a quick, easy, stress-free check out for guests.

Qualifications

• Personal Characteristics: Ability to work as part of a team, effective communication skills, excellent time management, ability to work quickly without sacrificing quality or customer care.
• Essential Traits: Analytical skills, action-oriented, initiative, customer service.

Abilities & Skills

• Must be available to work weekday mornings between 6am-2pm.
• Must be available to work Sundays.
• Exemplify a high level of customer service.
• Clearly explain complicated processes and regulations.
• Provide solutions to employee inquiries.
• Self-motivate and make independent decisions.

Physical Demands

• Moderate exposure to physical risk.
• Prolonged standing.
• Very active.
• Twisting, turning, bending, stooping.
• Use of a step ladder.
• Ability to lift up to 30 pounds without assistance.

Direct Reports

This position is not a team lead for any Highlands College teammates.