Barista

About the role

The Barista at Sorelle is responsible for selling, preparing, and serving all food and beverage products in the Mercato. Duties include overseeing the crafting of a variety of coffee beverages, overseeing the cleanliness of the Mercato, interacting with guests, and operating a point of sale system in a guest-facing environment.

Responsibilities

• Overseeing and assisting the entire Mercato team with all elements of service.
• Taking ownership of the area, knowing the names and preferences of their guests and VIPs, greeting, seating, running, bussing, re-setting, etc.
• Executing and facilitating service in cooperation with other Baristas and managers.
• Facilitating the communication between the FOH & BOH.
• Describing weekly features as needed, including menu changes and daily additions.
• Following through and communicating with the Management team/Chef on VIP procedures and special requests.
• Participate in Pre-Shift meetings and learn new menu items.
• Taking and making beverage orders.
• Welcome all guests and ensure guests receive responsive, professional, and gracious service always.
• Develops rapport with guests.
• Answer any questions about the menu, specific food items, the wine list, or any other inquiries the guest may have.
• Understand the order from the guest and communicate any changes needed related to dietary restrictions, food allergies, etc.
• Ensure that all food and products are consistently prepared and served according to the restaurant’s standards.
• Maintain a clean, safe environment always in the Mercato tables (front counter, back counter, indoor/outdoor seating, trash cans, etc.).

Requirements

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Must have complete knowledge of the POS system.
• Knowledge of the appropriate table settings and service ware.
• Able to describe all menu items, prices, and methods of preparation.
• To use suggestive selling techniques to encourage the guests to choose items that are house specialties.
• Have complete knowledge of and use the service guidelines outlined in the Front Server Manual.
• Have complete knowledge of products and specifications that are outlined in the dinner menu matrix and the cuisine, beverage, and wine manual.

Qualifications

• Minimum 2 years of high-volume barista experience.
• Knowledge of service and food and beverage, generally involving at least 2 years of barista experience and thorough knowledge of coffee service, service procedures, and functions.
• Cleanliness, organization, and the ability to work well in a team situation are crucial to this position.
• Extensive coffee crafting knowledge.
• Must be the minimum age to serve alcohol.
• High school or equivalent education required.
• Possess excellent basic math skills and can operate a cash register POS system and Microsoft-based computer systems.
• Familiarity with the Microsoft Office Suite of products and strong financial acumen.
• Impeccably groomed, maintain good hygiene, have good posture, and have the required uniform and tools.
• Responsive to constructive feedback from Chefs and Managers.