Residential Walkthrough Agent

About the role

This work-as-needed, part-time position is ideal for experienced residential construction professionals who take pride in exceptional customer service. You’ll serve as a key point of contact for new home buyers, helping ensure a smooth, confident transition into their new homes. As the welcoming face and voice of our company, you’ll support buyers during one of life’s most exciting milestones—moving into a new home—while helping maintain high customer satisfaction and retention.

Key Responsibilities

• Deliver prompt, professional, and friendly customer service to new home buyers and builders.
• Conduct new home orientations and walkthroughs, ensuring all details are reviewed and properly documented.
• Meet with clients on-site to explain procedures, answer questions, and document potential construction-related items.
• Maintain regular communication with the Director of Field Operations and Strategic Accounts, providing updates on progress and performance.

Travel & Work Setting

• This is a remote position with field responsibilities.
• Must reside in or near Opelika/Auburn, AL.
• Regular local travel throughout Opelika/Auburn, AL and surrounding areas is required.
• Flexibility and availability are essential.

Qualifications

• A high school diploma or GED is required.
• Residential construction experience is strongly preferred.
• Experience conducting walkthroughs and documenting construction-related items is a plus.
• Excellent verbal and written communication skills are necessary.
• Comfortable interacting with homeowners, builders, and internal teams is important.
• Proficiency with iPad, Microsoft Office Suite, PDF Expert, and Adobe PDF is required.
• Strong interpersonal and relationship-building skills are essential.
• A valid driver’s license and clean driving record are required.

Personal Attributes

• Professional and dependable, representing the company with integrity.
• Friendly, approachable, and customer-focused.
• Proactive and resourceful problem-solver.
• Reliable and committed to delivering high-quality work.

What We Offer

• Part-time, flexible schedule – no set hours, no weekends, no late nights (Monday–Friday only).
• Paid training to ensure confidence and success in the role.
• Competitive pay: $25/hour.
• Exposure to the residential construction industry with opportunities to learn from experienced professionals.
• A supportive team environment focused on quality, collaboration, and growth.

How You’ll Succeed

Success in this role means delivering an outstanding customer experience. You’ll guide new home buyers through their walkthrough process with clarity, professionalism, and care—helping ensure their homeownership journey starts on the right foot.