Residential Security Agent

About the role

The Residential Security Team (RST) Agent provides critical support to a protective security detail in San Francisco, CA. This role operates in a dynamic, multi-faceted, and fast-paced environment. Ideal candidates are team-oriented, ambitious, and adaptable, capable of maintaining professionalism in a high-tempo setting. A high level of concierge service is required, with frequent client-facing responsibilities, so comfort interacting with influential and high-profile individuals is essential.

Responsibilities

• Ensure the overall safety and security of designated principals and their properties.
• Maintain a knowledge of baseline principal, property and neighborhood activities.
• Monitor property and area activities and conditions via closed-circuit television camera system and physical perimeter checks.
• Monitor traditional and social media for potential threats.
• Control access to properties and maintain security logs for guests, service personnel, and vendors.
• Screen and track mail and deliveries.
• Maintain weather and natural disaster awareness, public safety incident tracking, and neighborhood watch program coordination.
• Coordinate with site staff to accomplish common tasks.
• Complete daily household tasks and maintenance as requested by principals.
• Ensure 24/7 operational readiness through stocking supplies and equipment upkeep.
• Operate within parameters established by standard operating procedures and applicable laws.
• Coverage of special off-site assignments/details.
• Proficiency in use and proper maintenance of all equipment (i.e., vehicles, medical supplies, communications devices, etc.).
• Potential local travel approximately 5% - 10% of the time to other RST sites or principal destinations.
• Flexibility to work overtime shifts whether night or day shifts, coming in early and staying late if needed.
• Multitasking in a very fast-paced environment.
• Sitting for prolonged periods of 5+ hours at a desk and monitoring surveillance equipment.
• Standing for prolonged periods of 4-5+ hours without a break.
• Lifting 50 pounds at a time.
• Lifting, dragging a human up to 200lbs or more, if necessary.
• Bending, twisting, stooping, crawling.
• Responding to physical attacks, natural disasters, evacuations.

Requirements

• 2-4+ years of combined experience in relevant security, military, and/or law enforcement positions.
• Physically fit to facilitate emergency responses.
• Valid Driver’s License with clean driving record.
• American Red Cross First Aid/CPR/AED for Adult, Child & Infant certification.
• California BSIS Guard Card.
• California BSIS Exposed Firearm Permit with 9mm endorsement.

Qualifications, Certificates And Licenses

• Must possess the ability to multitask in a very fast-paced environment.
• Must be able to stay vigilant sitting in a vehicle or security office for extended periods of time.
• Must be a proactive problem solver with the capability to work independently and as part of a team.
• Must possess a good understanding of the latest technology in security camera systems, use of smartphones, communications, and collaboration apps (Google Drive, Word, Excel & Power Point).
• Must be dog friendly.
• Must keep a professional appearance, have good personal hygiene.
• Must be responsive via phone call, text and email as needed to support the team.
• Excellent communicator with the ability to be personable, successfully interact with clients, superiors, peers, vendors and neighbors.

Skills And Experience

• Excels working in a team environment.
• Exceptional emotional intelligence.
• Strong customer service skills.
• Strong situational awareness and attention to detail.
• High proficiency with firearms.
• Excellent critical thinking and sound judgement.
• Friendly, approachable and professional demeanor.
• High moral and ethical character.

Preferred Education And Experience

• Bachelor’s degree.
• Bilingual (Spanish, American Sign Language, etc.).
• Prior residential and/or fixed site security experience serving a single primary client at their home.
• Proficient in the use of social media collection tools in support of protective intelligence.
• Training in defensive tactics, counter surveillance/surveillance detection, covert protection and basic medical support experience.
• Prior training course(s) in residential security or executive protection.
• Prior attendance of a recognized EP school (i.e., ESI, EPI, Oatman, PFC, ITG4, TFTT).
• Advanced emergency medical certification – Active First Responder, EMT or paramedic.
• Customer service experience.
• Experience working with children.
• Regularly active in outdoor activities such as mountain biking, hiking, ocean sports, etc.
• Valid California or H.R.218 carry concealed weapons permit.

Pay And Benefits

Full-time position on a 24/7 detail working the following: Average of 15 12+ hour rotating shifts per month, Day and night shifts, Rotating 7 days on/7 days off schedule, Weekends, Holidays, Overtime/additional shifts as needed, Domestic/local travel (if desired by the principal/s).

Salary And Benefits:

• Base pay rate of $36.75 per hour.
• Minimum compensation of $110,000 per year.
• Pay structure per shift includes built-in overtime and double-time in accordance with California and federal laws.
• Paid sick leave.
• Paid time off (PTO) accrual.
• Holiday pay for select holidays you work (6).
• Company 401(k) with employer match.
• Flexible insurance plans - Medical, dental and vision.
• Generous employer contribution per family member (up to 4 family members) to help lower employee contributions for dependents that join the plan.
• Life Insurance.
• Long Term Disability.
• Short Term Disability.
• Critical Accident/Illness coverage.

Employment Structure

Keelson Strategic is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, marital or civil partnership status, pregnancy, age, disability, veteran status, or any other protected factor under federal, state, or local law.

Equal Opportunity Employer

Keelson Strategic is licensed by the California Bureau of Security and Investigative Services: Private Patrol Operator (PPO) #120989.