Residential Security Agent

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions, and global medical concierge capabilities. We enable prominent organizations, disruptive brands, and influential individuals to operate with confidence in an uncertain world. At Crisis24, we offer more than employment—we provide a path where your skills shape global security, guiding clients through complex and challenging landscapes. Your journey with us will be deeply fulfilling, driven by purpose and accomplishment, with abundant opportunities for personal and professional growth.

About the Role

Crisis24 – PSG sets the global benchmark in protective services. Our Residential Security Teams (RST) are elite professionals dedicated to safeguarding high-profile residences and their occupants. Operating with discretion, vigilance, and precision, our agents ensure a secure and seamless living environment for clients and their families.

This is a hybrid residential security position based at a site with bathroom facilities on premises. You will operate in a company-owned SUV for loose follow patrols and maintain close communication with the client’s internal team.

Hours/Days: Friday – Sunday, 1800 – 0600

Responsibilities

• Perimeter Security & Access Control: Monitor and secure property boundaries, gates, and entry points. Vet and manage access for visitors, contractors, and deliveries.
• Surveillance & Monitoring: Operate and monitor residential security systems including CCTV, motion sensors, and alarm systems.
• Emergency Response: Act as first responder to medical emergencies, intrusions, fire alarms, and other incidents within the residence.
• Routine Patrols & Area Sweeps: Conduct scheduled and unscheduled patrols of the property, ensuring all zones are secure and free of threats.
• Family & Staff Interaction: Maintain a professional and courteous demeanor while interacting with household members and staff. Understand and respect privacy and family dynamics.
• Incident Documentation: Prepare detailed reports on security incidents, maintenance issues, and suspicious activity.
• Coordination with Protective Details: Support mobile executive protection teams during arrivals/departures and coordinate with estate management for seamless operations.
• Protocol Enforcement: Uphold household security protocols, including rules around photography, guest access, and restricted areas.
• Information Security: Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents, completing regular training, and identifying opportunities for improvement.

Requirements

• Prior work in Residential Security Teams (RST), Executive Protection, Military, Law Enforcement, or Emergency Response.
• Familiarity with estate operations and high-net-worth residential environments.
• Valid Guard Card & Firearm Permit.
• U.S. Passport & Driver’s License.
• Basic Life Support (BLS) from AHA; CPR/AED Certification.
• Completion of Residential Security or Executive Protection Academy.
• Successful background investigation & drug screening.
• Ability to complete and pass a pre-hire Physical Readiness Test (PRT).

Skills & Attributes

• Strong situational awareness and tactical mindset.
• Excellent communication and interpersonal skills.
• Ability to remain calm and decisive under pressure.
• High level of discretion, integrity, and professionalism.
• Familiarity with residential security technologies and protocols.

Preferred Qualifications

• Prior military or law enforcement experience.
• LEOSA/HR 218 or multi-state CCW permit (where applicable).
• Specialized training in emergency medicine, crisis management, or surveillance.
• Experience with estate management systems and smart home security platforms.

Benefits

• Medical, Dental, Vision, and Life Insurance.
• Competitive 401(k) with employer match.
• Paid Time Off (PTO).
• Employee Assistance Program (EAP).
• Advanced training in residential protection and defensive tactics.