Residential Security Agent

JOB DESCRIPTION

The Residential Security Agent (RSA) will serve a critical security function while maintaining a customer service-focused approach. The RSA will act as a member of the client’s residential physical security team providing onsite security services. The individual will monitor access control systems, support incident management, and coordinate emergency response.

RESPONSIBILITIES

• Act to support threat management and emergency response and be the first point of contact for client security needs.
• Monitor and manage camera system, access control technology and other security tools.
• Monitor critical facility functions as assigned by the client.
• Advise and take action addressing unknown visitors, phone calls, and other contacts.
• Maintain excellent rapport and open lines of communications regarding client needs, requests for support, service issues, and deliverables.
• Provide a high standard of customer service delivery for clients, guests, and staff.
• Ensure client deliverables are met across the full suite of security services.
• Proactively communicate with clients regarding risks to personnel, property, or privacy.
• Avoid any client required plans, surveys, or reports.
• Aid in resolving customer service issues to ensure a consistently high level of service.
• Communicate with co-workers, management, clients, and others in a courteous and professional manner.
• Comply with and adhere to all regulations, policies, work procedures, and instructions.

REQUIRED QUALIFICATIONS

• All required licenses and certification requirements, including:
• Currently this is an unarmed position. Current CA state guard card.
• Must have current CPR/AED/First Aid certificate.
• A successful track record operating within a high-touch, customer service environment.
• Appropriate professional bearing and customer service skills.
• Ability to adapt well to fast paced environments with changing circumstances, direction, and strategy.
• High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy.
• Excellent written and verbal communication skills.
• Skilled in synthesizing facts, concepts, and principles.
• Emotional intelligence and a customer focused approach.
• Valid Driver’s License.
• Agent must be of a physical standard to be able to:
• Patrol a large, sprawling property almost entirely on foot, often covering long distances and navigating physically demanding terrain.
• Assist client if injured or need evacuating.

PREFERRED QUALIFICATIONS

• Operational experience with residential security teams, executive protection details and/or high-profile corporate security teams.
• Executive Protection and/or Tactical training (Military/Law Enforcement).

COMPENSATION & BENEFITS

• The HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents.
• Concentric also offers an HSA employer contribution
• Medical FSA
• Employer-paid insurance: life, STD, LTD, and AD&D
• 401 (k) including employer match
• Paid holidays
• Paid leave (vacation, sick, parental)
• Annual Health & Wellness Benefit
• Pet Insurance
• National discount employee program
• Employee Assistance Program for personal needs
• Credentity Protection - Eclipse Digital Protection by Concentric
• Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.
• Dedicated Security and Intelligence Training Programs for Professional Development
• Coaching and Mentoring Opportunities