Residential Technician (Redding)

Key Responsibilities

• Repair garage door service upon request.
• Provide estimates for remodel and repair bid requests.
• Attend and participate in all required safety meetings and training sessions.
• Learn the basics of track alignment, track adjustment, adequate back hangs, operator arm, photo eye setting, and other door and operator repairs.
• Learn basic door and operator maintenance skills and review new products when appropriate.
• Ensure all scheduled work is performed to the customer’s satisfaction and resolve issues or problems.
• Review Work Order/Invoice information for accuracy and completeness before departing the job.
• Collect payment for services rendered at time of job completion.
• Promote Precision Door Service products and services wherever possible.
• Maintain a neat and clean appearance and treat all customers with decency and respect.
• Ensure truck is fueled, serviced, and ready for operation prior to beginning of workday.
• Ensure truck is restocked with appropriate service material daily.
• Assist in unloading of trucks when needed.
• Perform a variety of secondary support tasks as requested by the Branch Manager.

Requirements

• Knowledge of materials, methods, and tools involved in the installation of garage doors, openers, and related components.
• Knowledge of principles and methods for showing, promoting, and selling products or services to include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to take accurate measurements and estimate the materials needed.
• Ability to provide excellent customer service by assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction.
• Ability to identify mechanical problems and review related information to develop and evaluate options and implement solutions.
• Ability to identify specific brands of doors, openers, keyless entry systems, and related components.
• Ability to close sales deals.
• Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of the work.
• Ability to follow complex instructions and communicate effectively orally and in writing.
• Ability to organize work for timely completion.
• High school diploma or GED; supplemented by garage door experience, preferably in sales, installations, and repairs.
• Proven sales experience closing deals directly with customers, preferably in the garage door industry.
• Able to work a flexible schedule including weekends, holidays, and evenings to accommodate phone calls from customers.
• Must be able to sit for extended periods of time (driving and travel time).
• Must possess a current valid driver’s license.

Core Competencies

• Customer-focused and Customer Service Orientation: Works with clients and customers to assess their needs, provides information or assistance, resolves their problems or satisfies their expectations; knows about available products and services; is committed to providing quality products and services; honors all of the franchise’s commitments to customers by providing helpful, courteous, accessible, responsive, and knowledgeable customer service.
• Effective Communications: Practices meaningful two-way communication by speaking clearly, paying close attention and seeking to understand others, listening attentively and clarifying information attending to nonverbal cues, and responding appropriately; influences and ensures support for proposed ideas.
• Service Focus and Teamwork: Values and delivers high quality, professional, responsive, and innovative service while cooperating with others to accomplish common goals; works with others within and across the company to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Job Mastery and Continuous Learning: Takes steps to develop and maintain knowledge, skills, and expertise necessary to achieve positive results; participates fully in relevant training programs and actively pursues other opportunities to develop knowledge and skills.
• Sales Skills: Excels in prospecting and lead generation, identifying opportunities and leveraging outreach strategies to engage potential customers; a consultative selling approach to align solutions with customer needs, while negotiation and closing skills help secure deals and foster long-term partnerships.

Physical Requirements

• Depending on the functional area of the assignment, tasks involve the ability to medium to heavy work.
• As a technician, you must be able to lift up to 100 lbs. and carry up to 50ft.

Working Conditions

• Tasks are regularly performed inside and/or outside with potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature, and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances.

Job Mastery and Continuous Learning

• Takes steps to develop and maintain knowledge, skills, and expertise necessary to achieve positive results;
• Participates fully in relevant training programs and actively pursues other opportunities to develop knowledge and skills.

Physical Requirements

• Depending on the functional area of the assignment, tasks involve the ability to medium to heavy work.
• As a technician, you must be able to lift up to 100 lbs. and carry up to 50ft.

Job Mastery and Continuous Learning

• Takes steps to develop and maintain knowledge, skills, and expertise necessary to achieve positive results;
• Participates fully in relevant training programs and actively pursues other opportunities to develop knowledge and skills.

Pay

At Precision, you will earn a commission-based salary with an average earning potential of $80,000–$140,000 per year. Actual earnings are based on individual performance and a variable commission rate of 15%-20% on net sales. Paid training is provided during the first 12 weeks to ensure your success at a pay range of $20.00 to $25.00. Training pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills & experience, among other factors.

Benefits

Our company offers comprehensive benefits, including medical, vision, and dental coverage, plus a 401(k) for eligible positions.

Pay Period

The company's pay period is Sunday through Saturday, with WEEKLY payroll! That means payday is EVERY Friday!