Residential Technician

About the role

DuraServ is a national leader in commercial dock and door solutions, operating across the U.S. since 2001. Our residential division delivers the same standard of quality and service our commercial customers have come to expect. DuraServ is looking for a Residential Technician who takes pride in a clean installation, a well‑balanced door, and a customer who knows the job was done right. This is a craft role — DuraServ treats it that way. You’ll perform installations and repairs on residential garage doors and opener systems, work independently with limited supervision, and deliver workmanship that earns DuraServ its reputation one home at a time. The role focuses on new‑construction installations, standard replacements, and one‑person door and opener replacements, requiring accurate measurement, track alignment, spring tension setting, door balancing, diagnosis of service issues, programming of remotes/keypads/smart‑enabled openers, and maintaining an organized, well‑stocked truck. You’ll follow PPE and OSHA 10 safety practices, use internal systems to clock in/out, document work, record parts used, and communicate professionally with customers to leave them confident the job was done right.

Responsibilities

• Perform installations, service, and repairs on residential garage doors, sections, tracks, hardware, springs, cables, drums, rollers, weather seals, and opener systems — with primary focus on new construction installations
• Execute standard replacements and one‑person door and opener replacements independently within allotted time, using correct tools, methods, and safe work practices
• Accurately measure openings, align tracks, set spring tension, and balance doors — ensuring each system operates correctly before you leave the job site
• Diagnose routine service issues — misalignment, sensor faults, damaged hardware, force adjustments, and opener programming errors — and resolve them with the right fix, not a workaround
• Program remotes, keypads, and smart‑enabled opener technology according to manufacturer and company standards
• Maintain an organized, well‑stocked truck — tools, equipment, and materials secured and inventoried according to company procedures
• Follow all PPE and OSHA 10 safety practices — proactively identify and report unsafe conditions; leave every job site safe, clean, and free of debris
• Use internal systems to clock in and out, document work performed, record parts used, and provide accurate service notes
• Communicate professionally with customers — answering questions clearly, explaining work performed, and leaving every homeowner confident the job was done right

Requirements

• High school diploma or equivalent
• 1 to 2 years of experience in residential garage door installation or a related mechanical trade