Residential Technician

About the role

Come join our team and open the door to an amazing career at Thomas V. Giel Garage Doors! We have an immediate opening for a Residential Technician at our Gibsonia, PA location. We have been serving Western Pennsylvania for 75 years and are proud to be the market leaders in this industry. Whether it's our hallmark garage door products, awning and solar shading systems, or heavy-duty industrial doors, Thomas V. Giel Garage Doors has the best products available and the service to match!

Responsibilities

• Basic diagnostic, troubleshooting, and repair of garage doors & related products
• Perform preventive maintenance services
• Maintain inventory on the company truck and understand the proper use of all parts, tools, etc.
• Maintain paperwork and records as necessary
• Communicate effectively with team members and customers to ensure satisfactory service
• Maintain a safe, secure, and healthy work environment

Requirements

• Must be at least 18 years old
• General knowledge of construction, electrical, hand tools, etc.
• Valid Driver’s License
• Acceptable MVR to be added to our auto insurance policy
• Personal handheld tools
• Current PA Medical DOT certificate (or be able to obtain one in a timely manner)
• Be able to pass pre-employment screening including drug test & background check
• Have reliable transportation to and from our warehouse location

Preferred Qualifications

• 2–3 years’ experience in garage door service/installation or similar skilled trade
• Welding, OSHA 10, first aid, and/or CPR certification(s)

Skills

• Ability to consistently be on time according to schedule and customer appointments
• Willingness to learn
• Strong problem-solving skills
• Excellent attention to detail
• Customer service orientated mindset
• Adaptability to changing work environment
• Excellent analytical and problem-solving skills
• Ability to work independently and collaboratively in a fast-paced environment
• Strong communication and interpersonal skills

Work Conditions

• Non-climate-controlled environment – potentially working in all weather conditions
• Frequently sitting, standing, bending, lifting to 75 lbs
• Performing work at elevated heights on ladders and lifts

Schedule

• Monday to Friday, 7:00 am to 5:00 pm
• One Saturday a month from 8:00 am to 12:00 pm
• Occasional out-of-town travel for work orders or training

Benefits

• Competitive pay
• Medical, dental, and vision insurance with multiple plan options
• Short- and Long-Term Disability
• Employer-paid Life Insurance with buy-up options
• Accident Care Hospital Indemnity
• 401(k) with employer match
• Generous Paid Time Off (PTO)
• Paid holidays
• Team member recognition & reward programs
• Employee discount on products & services

Core Values

• Teamwork – we operate as a team and succeed together.
• Grit – we have the courage, strength, and character to persevere.
• Sincerity – we are transparent and trustworthy.
• Development – we strive for continuous improvement, both professionally and personally.