Residential Services Director (ICF) South Louisiana

Key Responsibilities

• Provide leadership and oversight of all Residential Community Group Home operations.
• Serve as the designated ICF Administrator and maintain compliance with all applicable federal, state, Medicaid, and licensing requirements.
• Lead regulatory surveys, audits, investigations, corrective action planning, and quality improvement initiatives.
• Directly supervise residential and nursing leadership staff, providing coaching, accountability, and professional development.
• Ensure participant health, safety, welfare, and quality outcomes across all residential locations.
• Monitor program performance, staffing effectiveness, operational metrics, and compliance indicators.
• Develop and manage departmental budgets, resources, and strategic priorities.
• Foster a culture of accountability, professionalism, regulatory excellence, and person-centered services.
• Collaborate with executive leadership to support organizational goals and long-term program success.

Qualifications

• Education & Experience:
• Bachelor's degree in Human Services, Social Work, Psychology, Healthcare Administration, Nursing, Business Administration, Special Education, or a related field preferred.
• Significant related experience demonstrating the knowledge, skills, and abilities necessary to perform the essential functions of the position may be considered in lieu of a degree.
• Minimum five (5) years of progressively responsible leadership experience in residential services, healthcare, developmental disabilities services, or a related field required.
• Minimum three (3) years of supervisory or management experience required.
• Experience managing multiple locations, departments, or programs preferred.
• Experience with ICF regulations, licensing surveys, Medicaid requirements, and regulatory compliance strongly preferred.

• Knowledge, Skills & Abilities:
• Knowledge of Intermediate Care Facility (ICF) regulations, Medicaid requirements, licensing standards, and residential service delivery.
• Knowledge of services and supports for individuals with intellectual and developmental disabilities.
• Strong understanding of regulatory compliance, survey readiness, quality assurance, and risk management practices.
• Ability to lead, develop, and hold accountable leadership staff across multiple locations.
• Strong organizational, analytical, problem-solving, and decision-making skills.
• Strong communication and relationship-building skills with the ability to work effectively with leadership, staff, families, guardians, and regulatory agencies.

• Additional Requirements:
• Valid driver's license and acceptable driving record.
• Ability to travel regularly between residential locations.
• Ability to respond to emergency situations and operational needs outside of normal business hours when necessary.