Residential Service Manager

About the role

The Residential Service Manager (SM) oversees the service team to provide exemplary resident service and maintain all mechanical systems. The ideal candidate will possess proven leadership skills, service management experience, and a willingness to foster a collaborative, positive work environment.

Responsibilities

• Provide exceptional customer care to our residents and guests
• Work closely with the Community Manager to maximize retention and achieve the property's financial goals as primary objectives
• Oversee and monitor the timely completion of resident and common area service requests
• Oversee the planning and execution of unit turns to support efficient operations
• Provide ongoing training to subordinates to strengthen team performance and consistency
• Aid in scheduling contractors and vendors and oversee the work they perform
• Provide recommendations for capital and renovation/project expenditures
• Order products and manage inventory within established budgeted parameters
• Perform tasks and repairs related to preventative maintenance, painting, plastering, basic plumbing, electrical, HVAC, and carpentry
• Walk the entire property daily, ensuring janitorial tasks are completed, including general common-area housekeeping, garbage removal, and basic grounds upkeep
• Observe and enforce workplace safety policies and procedures
• Manage regularly scheduled life safety inspections and track reports
• Perform any other tasks as directed by the Community Manager

Qualifications

• At least 3 years of maintenance experience in a fast-paced residential community
• Must possess at least 3 years of supervisory experience with a proven track record of successful team management
• Advanced knowledge of multifamily housing mechanical systems
• Excellent written and verbal communication skills
• A proactive approach, superior organizational skills, and attention to detail
• The ability to provide ongoing training and support to the service team
• A valid driver's license and Insurance
• Authorization to work in the US

Pay

The pay range for this position is $30 to $40/hr., commensurate with experience, plus commissions and quarterly bonus eligibility.

Benefits

• Competitive Compensation
• Commission for lockouts and renewal leases
• Emergency on-call travel pay
• Quarterly Bonus Eligibility
• Medical, Dental and Vision Insurance
• Life, Critical Illness and Accident Insurance
• Short-term disability insurance
• An HSA and an FSA
• Wellness Program
• Employer-Paid Life Insurance Benefit
• Employer-Paid Long Term Disability Benefit
• Paid Vacation and PTO
• Thirteen (13) paid holidays
• Paid time off for your birthday and your work anniversary
• Two (2) volunteer days to support your favorite charitable organization(s)
• Paid maternity leave
• 401(k) with a generous employer match
• Employee Assistance Program
• Fun team building company outings
• Continuing Employee Education and Development
• Opportunity to Advance in your Career

Schedule

N/A

Application

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