Residential Services Manager

About the role

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays. Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity. The position is based in New York, NY 10025.

Responsibilities

• Manage day-to-day program services office functions (HR related items such as payroll, order and process invoices for office supplies, vendors-related follow-ups and internal department-related follow-ups as required)
• Track, maintain and submit Tier II CAREs billing to the Business Office monthly (including occupancy and daily census)
• Manage Petty Cash, metro cards and reconciliations; maintain master inventory
• Handle confidential and non-routine information and explain procedures
• Manage front desk staff, operations, and schedule to ensure 24-hour coverage 7 days a week
• Ensure proper documentation of client admission, reporting of vacancies to DHS vacancy unit, client arrival and departure procedures
• Manage client incidents, notifications and ensure all incidents are entered in CAREs database and AWARDs

Requirements

Bachelor’s degree and three years of relevant work experience.

Skills

• Strong coordination skills
• Excellent written and verbal communication skills
• Excellent organizational skills
• Accurate record keeping
• Computer skills

Benefits

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday
• And much more!