Residential Services Manager

About the role

This role is located at The Hills, a private club and community of 118 residences in the Hamptons, New York. The Hills is part of Discovery Land Company, a U.S.-based real estate developer and operator of private residential club communities and resorts.

Key Responsibilities

• Manage the Residential Services team including scheduling, hiring, training, and performance management.
• Create and implement the policies and procedures for the department, reflecting the highest standard of operation and member service.
• Provide exceptional service and communication at all times with members/guests and team members.
• Coordinate cleaning of members’ homes with housekeeping team upon arrival/departure and individual requests.
• Inspect all work to ensure the highest quality of service.
• Stock and inspect properties prior to members/guest arrivals and ensure arrival checklist is completed to member specifications.
• Meet members/guests upon arrival and departure.
• Upon member departure, ensure closing checklist is complete and home is secured.
• Oversee the general maintenance plan for each property.
• Assist with coordinating and preparing rental unit usage including communicating with Member Services and Accounting.
• Create and maintain owner’s binders inclusive of all appliance/amenity offerings within each home, to include owner’s guides and assistance with operating.
• Create or provide reports and files that outline needs, schedules, expectations for each residence.
• Keep records of all department equipment including maintenance, service and associated costs.
• Create and update list of trusted local area vendors, stores, and services to recommend to members/guests.
• Prepare, update, and manage Residential Services department budget.
• Other duties as assigned.

Qualifications

• At least five (5) years prior experience and proven success in a leadership role in the hospitality or service industry.
• Housekeeping, property management, or hotel operations leadership position experience.
• CPR, First Aid, AED Certification preferred.
• Must have a valid drivers license in good standing.

Additional Requirements

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Knowledge of and ability to operate computer and communication platforms (i.e Jonas, Club Essentials, Alice).
• Ability to work flexible work hours/schedule including evenings, weekends, and holidays.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Pay

$80,000.00 annually

Benefits

• Medical, Dental, and Vision Benefits
• 401k Contribution
• Paid Time Off and Paid Holidays
• Employee Meals, Referral Incentives, and Recognition Programs
• Holiday Pay