Service Manager

Responsibilities

• Drive sales, steps of service, and guest satisfaction
• In conjunction with all management, enforce compliance with all employment policies and oversee cleanliness of restaurant and safety of guests at all times
• Provide or direct all Front of House training
• Manage performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
• Manage liquor orders and control liquor costs
• Enforce applicable liquor laws and Responsible Alcohol Service guidelines
• Assist with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
• Review applications, interview, and hire or recommend the hiring of Front of House employees
• Direct work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
• Create a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
• Understand, manage, and practice safe food handling procedures

Qualifications

• A passion for people and providing a legendary guest experience
• Able to drive sales, steps of service, and guest satisfaction
• Experience in managing Front of House employees, including conducting performance evaluations, coaching, and discipline
• Knowledge of applicable liquor laws and Responsible Alcohol Service guidelines
• Ability to manage liquor orders and control liquor costs
• Strong communication and interpersonal skills
• Ability to create a fun, safe environment by following core values and operational goals
• Experience in managing employee training and development
• Ability to set hours and weekly schedules and assign tasks
• Understanding and practice of safe food handling procedures

Benefits

• Choice of medical plans that are best in class
• Dental and Vision Insurance
• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
• Adoption Assistance
• Short-Term and Long-Term Disability
• Life, Accident and Critical Illness Insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Tuition Reimbursements up to $5,250 per year
• Monthly Profit-Sharing Program
• Quarterly Restricted Stock Units Program
• Opportunities to support your community
• Annual holiday bonus