Residential Security Agent

Job Description

The Residential Security Agent (RSA) will serve a critical security function while maintaining a customer service-focused approach. The RSA will act as a member of the client’s residential physical security team providing onsite security services. The individual will monitor access control systems, support incident management, and coordinate emergency response.

Responsibilities

• Act to support threat management and emergency response and be the first point of contact for client security needs.
• Monitor and manage camera system, access control technology, and other security tools.
• Advise and take action addressing unknown visitors, phone calls, and other contacts.
• Maintain excellent rapport and open lines of communication regarding client needs, requests for support, service issues, and deliverables.
• Provide a high standard of customer service delivery for clients, guests, and staff.
• Ensure client deliverables are met across the full suite of security services.
• Proactively communicate with clients regarding risks to personnel, property, or privacy.
• Avoid assist with customer service issues to ensure a consistently high level of service.
• Communicate with co-workers, management, clients, and others in a courteous and professional manner.
• Conform with and abide by all regulations, policies, work procedures, and instructions.

Required Qualifications

• Must be able to legally work in the country where this position is located without visa sponsorship.
• All required licenses and certification requirements, including:
• Licensing/proven training in defensive tactics, de-escalation, first aid/medical response, security guarding, and firearms use.
• This is an armed position. Candidates must be current or retired law enforcement or possess a current Concealed Pistol License (CPL) issued by the Washington State Department of Licensing.
• Must be eligible to obtain and/or maintain a Washington State Armed Guard Card.
• Must hold or be able to obtain CPR/FA training or higher.
• Experience in successful project management, participating in a small team environment.
• Operational experience with residential security teams, executive protection details, and/or high-profile corporate security teams.
• A successful track record operating within a high-touch, customer service environment.
• Appropriate professional bearing and customer service skills.
• Demonstrated computer skills, including Google Suite and MS Office applications.
• Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy.
• High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy.
• Excellent written and verbal communication skills, including comfort working with senior leadership.
• Skilled in synthesizing facts, concepts, and principles.
• Emotional intelligence and a customer-focused approach.

Paid Compensation & Benefits

• The HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents.
• Concentric also offers an HSA employer contribution
• Medical FSA
• Employer-paid insurance: life, STD, LTD, and AD&D
• 401 (k) including employer match
• 7 paid holidays
• Paid leave (vacation, sick, parental)
• Annual Health & Wellness Benefit
• Pet Insurance
• National discount employee program
• Employee Assistance Program for personal needs
• Credentity Protection - Eclipse Digital Protection by Concentric
• Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.
• Dedicated Security and Intelligence Training Programs for Professional Development
• Coaching and Mentoring Opportunities

Seattle, Washington Pay Range

$50 - $51.39 USD