Residential Scheduling Coordinator

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Paid time off
• Paid holidays
• 401(k) matching
• Overtime when applicable
• Bonuses

About the role

Screenmobile of Charlotte is seeking a positive and detail-oriented individual to join our Scheduling Team. This is a full time position in a casual work environment that offers a competitive salary, paid time off, paid holidays, 401k matching, overtime when applicable, and bonuses.

Responsibilities

• Answer busy phone line and email communications
• Cook up and schedule residential estimate, installation, repair and service appointments
• Utilize operating system for scheduling, invoicing and processing payments
• Communicate with customers clearly and effectively about our products and services
• Collect payment and/or payment information from customers for work performed
• Process customer communications accurately and efficiently
• Exercise administrative judgment; assume responsibility for decisions, consequences, and results impacting staff, costs, and/or quality of service within the functional area
• Perform other duties as needed which may include cross-training in related positions

Requirements

• Previous Scheduling/Logistics experience preferred
• Two or more years Customer Service experience required
• Proficiency to navigate basic CRM and office support software
• Must be extremely detail oriented as the position involves taking down and relaying information (dates, locations & times)
• Team player who can work in a small office environment
• Excellent customer relation skills
• Problem solving skills/have common sense
• Take pride in what you do