Residential Program Supervisor

About the role

The Program Supervisor position at ACTS is available for a compassionate and driven individual looking to make a significant impact through meaningful work in adult residential housing.

Responsibilities

• Provide direct supervision, performance management, training and support to assigned direct service personnel.
• Participate in the recruitment and selection of assigned direct service personnel.
• Prepare staffing schedules to meet the licensure requirements and needs of the program.
• Authorize time and attendance documents for direct reports.
• Serve as a member of program's management or leadership team.
• Serve as back up to the Program Director, and may coordinate with the clinical and nursing personnel to manage program operations, client care and staff.
• Participate in client case staffing and treatment team meetings.
• Assist in the development and implementation of policies and procedures for provision of services.
• Ensure compliance with required contract, licensure, accreditation, and certification guidelines.
• May participate in and/or carry out all duties assigned to supervisees, including but not limited to, providing program shift coverage, intake/discharges, psychoeducational and/or life skill groups, security checks and health/safety checks and drills.
• Develop and review reports related to incident/injury, health/safety, census, behavior management and other non-clinical program requirements.
• Serve as the liaison with patient referral and funding sources including families, law enforcement, court personnel and other community providers.
• May coordinate inspections with auditors, vendors and other health and safety officials.
• Perform other duties as assigned.

Requirements

• Bachelor's Degree in human service or business management.
• One (1) year of team lead, supervisory or other management related experience.
• Eligibility status, as determined by Level 2 background screening in accordance with Florida Statutes, Chapter 435 and/or Local Law.
• Ability to make critical decisions in high stress situations.
• Flexible work schedule as needed.
• Strong supervisory and leadership skills.
• Excellent organizational skills and attention to detail.
• Thorough understanding of operations policies and practices.
• Carrying, stooping, speaking, and listening.
• Prolonged periods of standing, walking and lifting.
• Must be able to lift up to 50 pounds.