Residential Program Manager - Adolescents

About the Facility

Havenwyck Hospital, a UHS facility, is a Joint Commission-accredited and licensed psychiatric hospital overlooking Lake Galloway in Auburn Hills, Michigan. We specialize in providing comprehensive, compassionate behavioral health services to children, adolescents, and adults. Our dedicated staff aims to build strength, confidence, and knowledge within each patient to help them continue learning, understanding their needs, and practicing self-care. This position supports our specialized Residential Treatment Center serving adolescent males.

About the Role

Under the supervision of the Director of Residential Services, the Program Manager assesses, plans, implements, and evaluates the job performance of Residential Care Specialist Supervisor (RCS-S) staff to maintain the therapeutic program. The Program Manager works with the scheduler to maintain appropriate staffing levels, participates in hiring and training RCS staff, and serves on designated hospital-wide committees. This role oversees the daily operation of assigned residential units and provides direct supervision to residential staff, ensuring consistent implementation of treatment programming, behavioral interventions, safety procedures, and therapeutic milieu practices while supporting youth in achieving individualized treatment goals.

Responsibilities

• Satisfactorily completes all duties/responsibilities of the Residential Care Specialist Supervisor job description as needed.
• Daily Operations: Manage the daily operations of assigned residential units. Ensure staffing coverage and compliance with required staff-to-youth ratios. Coordinate shift operations, schedules, and unit programming. Conduct daily staff briefings and operational huddles.
• Staff Leadership: Supervise Residential Supervisors and Direct Care Specialists. Provide coaching, mentoring, and performance evaluations. Ensure staff adhere to policies, treatment protocols, and documentation standards. Promote teamwork, accountability, and professional development.
• Youth Treatment Support: Ensure implementation of individualized treatment plans and behavioral interventions. Reinforce evidence-based therapeutic approaches during daily programming. Coordinate youth activities, education, recreation, and life-skills programming. Participate in multidisciplinary treatment team meetings.
• Incident Management: Respond to behavioral crises and emergencies. Review incident documentation for completeness and accuracy. Conduct post-incident debriefings with staff and youth. Monitor restraint reduction efforts and behavioral trends.
• Quality Assurance: Conduct unit audits and environmental safety rounds. Monitor documentation and policy compliance. Identify operational concerns and implement corrective actions. Report performance metrics and operational trends to the Director.
• Collaboration: Coordinate with Clinical Services, Nursing, Education, Recreation, Dietary, and Case Management to ensure integrated treatment delivery. Maintain communication with families and external stakeholders as assigned. Assist with admissions, transitions, and discharge planning.

Requirements

• Education Requirements:
  • High School Graduate/GED is required; Bachelor’s degree is preferred.
  • If High School Graduate/GED: Must have 4+ years of work experience in a child-caring institution.
  • If some college: Must have 3+ years of work experience in a child-caring institution.
  • If Bachelor’s degree: Must have 2+ years of work experience in a child-caring institution.
• Effective problem-solving and organizational abilities.
• Evidence of having established and maintained high-level professional and ethical standards.
• Provision of satisfactory motor vehicle operation report.
• Able to articulate goals and objectives of the department.
• Ability to effectively present information to committees, staff, physicians, families, community agencies, and resources.
• Written communication skills sufficient to document effectively in patient records and reports.
• Demonstrated ability to lead a team, monitor compliance, and hold staff accountable.
• Experience working in a residential or inpatient setting with children/adolescents involved in foster care, child welfare, or juvenile justice programs.

Benefits

• Challenging and rewarding work environment
• Competitive compensation and generous paid time off
• Excellent medical, dental, vision, and prescription drug plan
• 401(K) with company match and discounted stock plan
• Career development opportunities within UHS and its 300+ subsidiaries
• Free basic life insurance
• Tuition reimbursement
• SoFi Student Loan Refinancing Program
• Student Loan Repayment Program (for some degrees and criteria)

About the Organization

Universal Health Services (UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services, with annual revenues of $15.8 billion in 2024. UHS has been recognized as one of the World’s Most Admired Companies by Fortune and listed in Forbes' ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and operates acute care hospitals, behavioral health facilities, outpatient facilities, ambulatory care access points, an insurance offering, a physician network, and various related services across the U.S., Washington, D.C., Puerto Rico, and the United Kingdom.